Open to opportunities

Richrad Odei Opoku

@richradodeiopoku

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Customer service specialist delivering empathetic, efficient support and reliable administrative operations.

Ghana

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What I'm looking for

I seek remote or flexible customer support or administrative roles where I can apply empathetic communication, improve customer satisfaction, collaborate cross-functionally, and continue developing professionally.

I am a proactive customer service support specialist with over three years delivering high-quality administrative and support solutions across education and edtech environments.

I consistently resolve inquiries via chat, email and phone, manage orders and refunds, and maintain accurate CRM records while collaborating across departments to close feedback loops.

My background includes classroom teaching and administrative coordination, which strengthened my communication, documentation, and complaint-resolution skills.

I am committed to lifelong learning—currently pursuing a BSc in Communications—and seek remote or flexible roles where I can apply my support expertise and continue growing professionally.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

OminiSchool

Jan 2024 - Present (2 years 2 months)

Provide hybrid administrative and customer service support, resolving 90% of inquiries without escalation and improving customer satisfaction through efficient order, refund, and record management.

Customer Support Live Chat Email Support CRM Escalation Management Cross Functional Collaboration Records Management

Intern Administrative Assistant

BeyondScholarsSchool

Jan 2023 - Dec 2023 (11 months)

Supported administrative operations onsite by managing schedules, handling calls and emails, coordinating travel logistics, and preparing clerical reports for multiple departments.

Scheduling Document Management Reporting Travel Coordination

English and Computing Teacher

BeyondScholarsSchool

Jan 2021 - Dec 2022 (1 year 11 months)

Taught English and computing to junior high students, managed classroom activities, assessed student progress, and integrated technology to enhance learning outcomes.

Lesson planning Classroom Management Assessments Educational Technology Feedback Communication

Education

Degrees, certifications, and relevant coursework

Ensign College (BYU Pathway Worldwide)

Bachelor of Science, Communications

Pursuing a Bachelor of Science in Communications through Ensign College via BYU Pathway Worldwide; coursework in communications while balancing professional responsibilities.