Richrad Odei Opoku
@richradodeiopoku
Customer service specialist delivering empathetic, efficient support and reliable administrative operations.
What I'm looking for
I am a proactive customer service support specialist with over three years delivering high-quality administrative and support solutions across education and edtech environments.
I consistently resolve inquiries via chat, email and phone, manage orders and refunds, and maintain accurate CRM records while collaborating across departments to close feedback loops.
My background includes classroom teaching and administrative coordination, which strengthened my communication, documentation, and complaint-resolution skills.
I am committed to lifelong learning—currently pursuing a BSc in Communications—and seek remote or flexible roles where I can apply my support expertise and continue growing professionally.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
OminiSchool
Jan 2024 - Present (2 years 2 months)
Provide hybrid administrative and customer service support, resolving 90% of inquiries without escalation and improving customer satisfaction through efficient order, refund, and record management.
Intern Administrative Assistant
BeyondScholarsSchool
Jan 2023 - Dec 2023 (11 months)
Supported administrative operations onsite by managing schedules, handling calls and emails, coordinating travel logistics, and preparing clerical reports for multiple departments.
English and Computing Teacher
BeyondScholarsSchool
Jan 2021 - Dec 2022 (1 year 11 months)
Taught English and computing to junior high students, managed classroom activities, assessed student progress, and integrated technology to enhance learning outcomes.
Education
Degrees, certifications, and relevant coursework
Ensign College (BYU Pathway Worldwide)
Bachelor of Science, Communications
Pursuing a Bachelor of Science in Communications through Ensign College via BYU Pathway Worldwide; coursework in communications while balancing professional responsibilities.
Benkum Senior High School
High School Diploma, Secondary Education
Completed High School Diploma with WASSCE certification in 2020, focusing on general secondary education preparation.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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