kwame owusuKO
Open to opportunities

kwame owusu

@kwameowusu

Highly motivated Customer Service specialist

Ghana

What I'm looking for

Seeking a challenging role that utilizes my exceptional customer service skills and experience in providing high-level support to senior executives.

As a seasoned Customer Service specialist with over 5 years of experience, I have honed my skills in providing high-level support to senior executives. My expertise lies in expertly handling customer inquiries and resolving issues efficiently, ensuring a positive experience. With strong communication skills and the ability to navigate complex situations, I provide tailored solutions that consistently maintain high customer satisfaction.

My experience in managing budgets and handling financial documents has equipped me with the skills to handle multiple tasks simultaneously. I am detail-oriented and able to work independently and as part of a team. My exceptional communication and interpersonal skills enable me to de-escalate tense situations and resolve conflicts while maintaining customer satisfaction.

In my previous roles, I have demonstrated my ability to handle confidential information and documents with discretion and maintain their proper organization. I am a highly motivated and professional individual with a strong work ethic and a passion for delivering prompt and professional support.

Experience

Work history, roles, and key accomplishments

IA
Current

Customer Service Specialist

ISON(BPO) Airtel-Tigo

Jan 2023 - Present (2 years 5 months)

Clearly and empathetically convey information to customers, ensuring their concerns are understood and addressed. Proficient in managing multiple tasks simultaneously, ensuring timely and accurate responses to customer inquiries.

N(

Executive Assistant

Nations Builders Corp (NABCO)

Oct 2018 - Jan 2021 (2 years 3 months)

Handled incoming calls, emails, and correspondence, ensuring timely responses. Prepared and edited documents, reports, and presentations for meetings and projects.

Education

Degrees, certifications, and relevant coursework

kwame hasn't added their education

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Tech stack

Software and tools used professionally

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kwame owusu - Customer Service Specialist - ISON(BPO) Airtel-Tigo | Himalayas