kwame owusu
@kwameowusu
Highly motivated Customer Service specialist
What I'm looking for
As a seasoned Customer Service specialist with over 5 years of experience, I have honed my skills in providing high-level support to senior executives. My expertise lies in expertly handling customer inquiries and resolving issues efficiently, ensuring a positive experience. With strong communication skills and the ability to navigate complex situations, I provide tailored solutions that consistently maintain high customer satisfaction.
My experience in managing budgets and handling financial documents has equipped me with the skills to handle multiple tasks simultaneously. I am detail-oriented and able to work independently and as part of a team. My exceptional communication and interpersonal skills enable me to de-escalate tense situations and resolve conflicts while maintaining customer satisfaction.
In my previous roles, I have demonstrated my ability to handle confidential information and documents with discretion and maintain their proper organization. I am a highly motivated and professional individual with a strong work ethic and a passion for delivering prompt and professional support.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
ISON(BPO) Airtel-Tigo
Jan 2023 - Present (2 years 5 months)
Clearly and empathetically convey information to customers, ensuring their concerns are understood and addressed. Proficient in managing multiple tasks simultaneously, ensuring timely and accurate responses to customer inquiries.
Executive Assistant
Siya Guest House and Rental Properties
Jan 2022 - Dec 2022 (11 months)
Managed calendars, scheduled appointments, and arranged meetings and conferences. Prepared and distributed reports, presentations, and other materials.
Executive Assistant
Nations Builders Corp (NABCO)
Oct 2018 - Jan 2021 (2 years 3 months)
Handled incoming calls, emails, and correspondence, ensuring timely responses. Prepared and edited documents, reports, and presentations for meetings and projects.
Education
Degrees, certifications, and relevant coursework
kwame hasn't added their education
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Tech stack
Software and tools used professionally
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