Judith Amoah
@judithamoah
Dedicated customer service professional with teaching and counseling experience.
What I'm looking for
I am a dedicated and results-driven individual with over a year of experience in digital customer service, teaching, counseling, and administrative roles. My journey has equipped me with a robust skill set in delivering effective service solutions, guiding platform navigation, and ensuring content compliance. I have a proven track record in leadership, critical thinking, and problem-solving, and I am eager to leverage these skills to contribute to organizational growth and foster team collaboration.
My experience as a Digital Customer Service Trainee at Generation Ghana allowed me to develop a strong proficiency in customer service principles, where I adeptly handled diverse customer needs in multinational environments. I have also worked as a Teacher and Special Needs Counsellor, where I designed inclusive lesson plans and provided essential support to special needs children. My administrative experience includes managing financial transactions and maintaining detailed records, ensuring accuracy and accessibility in all tasks.
Experience
Work history, roles, and key accomplishments
Digital Customer Service Trainee
Generation Ghana
Mar 2025 - Present (3 months)
Completed an intensive training program focused on developing essential skills for a professional customer service agent, emphasizing both practical and theoretical knowledge. Developed robust proficiency in digital customer service principles, adeptly handling diverse customer needs in multinational environments to ensure high satisfaction levels.
Teacher and Special Needs Counsellor
Exquisite International School
Sep 2023 - Present (1 year 9 months)
Designed and implemented inclusive lesson plans, researching and applying innovative learning strategies to enhance student engagement. Provided counselling for special needs children to foster their development and assessed student progress, adjusting teaching methods accordingly.
Programs and Finance Assistant
World Education Inc.
Nov 2022 - Present (2 years 7 months)
Documented meeting minutes and managed detailed data records, overseeing the processing of financial transactions and voucher management within the Accounts Department. Organized, sorted, and maintained financial documents, ensuring accuracy and accessibility while processing payment requests for staff advances in a timely manner.
Teacher, Special Needs Counsellor, and Matron
Vision Seed Academy
Sep 2014 - Present (10 years 9 months)
Educated students and organized school events to enhance learning and community engagement. Supervised and managed cooking staff, ensuring quality and efficiency in meal preparation, and provided counselling and support to special needs children to foster their development and well-being.
Teacher and Bursar
ST Michael Royal Academy
Oct 2012 - Present (12 years 8 months)
Taught students and prepared lesson materials, assessing student progress and providing constructive feedback. Managed school finances, including budgeting and fee collection, while maintaining organized classrooms and accurate financial records.
Education
Degrees, certifications, and relevant coursework
Generation Ghana
Training Programme, Digital Customer Service
Completed an intensive training program focused on developing the essential skills required for a professional customer service agent. The program emphasized both practical and theoretical knowledge, ensuring a well-rounded preparation for customer service roles.
Methodist University
Bachelor of Arts, Psychology
Studied Psychology at Methodist University, Dansoman. The program provided a comprehensive understanding of psychological principles and their applications.
EKGSCulinary Institute
Certificate, Cake Making and Sugarcraft Decoration
Completed a program in Cake Making and Sugarcraft Decoration at EKGSCulinary Institute. Gained practical skills in culinary arts and decorative techniques.
University of Cape Coast, Accra Campus
Diploma, Basic Education
Obtained a Diploma in Basic Education from the University of Cape Coast, Accra Campus. The curriculum focused on foundational teaching methodologies and educational practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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