Open to opportunities

Mathieu Hemono

@mathieuhemono

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Results-driven Customer Success Leader with 8+ years of experience.

France

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What I'm looking for

I am looking for a role that fosters innovation and allows me to drive client success through strategic engagement and tailored solutions.

As a seasoned Customer Success Leader with over 8 years of experience, I specialize in Account Management and Strategic Customer Engagement within diverse sectors such as Healthcare, Entertainment, and Education. My journey has been marked by a proven track record of managing multimillion-dollar portfolios, driving revenue growth, and fostering long-term client relationships. I pride myself on my ability to align client needs with tailored solutions, ensuring optimal outcomes for both clients and my organization.

In my current role as a Customer Success Manager at SoftServe, I manage a $7M portfolio across seven strategic accounts, developing tailored account plans that drive long-term client success. My key achievements include securing additional funding for product integrations and revitalizing dormant accounts through innovative co-selling techniques. I am passionate about leveraging my expertise in contract management, risk assessment, and digital transformation to deliver high-impact, data-driven solutions that foster innovation and sustainability.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

SoftServe

Jan 2025 - Present (5 months)

Managing a $7M portfolio across seven strategic accounts, developing tailored account plans and driving long-term client success. Built relationships with key decision-makers and executed strategies for client retention, upselling, and cross-selling.

Account Management Upselling Cross Selling Contract Negotiation Strategic Planning Relationship Building Portfolio Management Agile Methodologies Digital Transformation

Customer Success Director & Client Relationship Lead

Hoverstate & SoftServe

Jun 2021 - Jan 2025 (3 years 7 months)

Managed a $4M portfolio across two strategic accounts, ensuring successful delivery and advising clients on their digital strategy journey. Led cross-functional teams in implementing custom digital solutions and achieved significant profit margins.

Account Management Digital Strategy Proposal Development Risk Mitigation Project Delivery Business Growth Team Management

Senior Digital Project Manager, Delivery Lead

Hoverstate

Sep 2018 - Jun 2021 (2 years 9 months)

Main point of contact for clients, managing cross-functional teams to deliver enterprise software applications. Conducted requirement-gathering sessions and facilitated Agile ceremonies as ScrumMaster.

Project Management Agile Methodologies Team Leadership Requirement gathering Software Development Client Communication Stakeholder Engagement

Project Coordinator

Boston University

Apr 2017 - Jun 2018 (1 year 2 months)

Oversaw the implementation and delivery of online Micromasters programs, coordinating project life cycles and managing partnerships for course materials. Provided training and feedback to course teams to enhance educational outcomes.

Project Coordination Program Management Partnership Management Training MOOC Implementation Stakeholder Management

Research Coordinator & Instructional Engineer

Centre Virchow-Villerme for Public Health

Nov 2015 - Jan 2017 (1 year 2 months)

Coordinated a research team to analyze media discussions on climate change and health. Oversaw audiovisual production for courses and collaborated with teams for timely delivery.

Instructional Engineering Content Production Team Collaboration Project Management Stakeholder Engagement Communication

Education

Degrees, certifications, and relevant coursework

Université Paris-Sorbonne Nouvelle

Master's in Language Didactics, Language Didactics

2012 - 2014

Completed a Master's degree focusing on Language Didactics, which involved advanced studies in teaching methodologies and language acquisition strategies.