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John_Wick_YT User

@johnwickytuser

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Results-oriented manager with strong leadership experience.

France

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What I'm looking for

I am looking for a role that fosters teamwork and encourages professional development.

As a results-oriented manager, I have cultivated a robust background in leadership, team management, and training. My experience spans various roles where I have successfully led teams to achieve common goals and foster a culture of excellence. Currently, I am pursuing my studies at Curtin University while working as a Customer Success Manager, where I focus on client satisfaction and retention.

Throughout my career, I have held several positions that have honed my skills in project management and client relations. At ServicePlusMonde Ltée, I supervised a commercial team and tailored training modules to meet specific needs, optimizing commercial performance through rigorous follow-up. My ability to bridge the gap between clients and internal teams has been instrumental in enhancing the overall client experience.

With a strong commitment to personal and professional growth, I thrive in dynamic environments where I can motivate others and drive results. I am fluent in both English and French, which allows me to connect with a diverse clientele and enhance communication within my teams.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Curtin University

May 2017 - Present (8 years 1 month)

Responsible for managing customer success initiatives and ensuring client satisfaction by optimizing the client experience through strategic internal team collaboration.

Customer Success Client Management Team Leadership Strategic Planning Communication Problem Solving Relationship Building Performance Optimization

Commercial Trainer/Supervisor

Service Plus Monde Ltée

Dec 2020 - Mar 2021 (3 months)

Supervised a sales team and provided on-field training, focusing on optimizing sales performance through tailored training modules and rigorous follow-up.

Sales Training Performance Optimization Client Engagement Coaching Communication Leadership Sales Strategy

Stock Broker/Coach

Prime Partners Ltd

Sep 2019 - Dec 2019 (3 months)

Guided clients in managing and growing their investment portfolios while coaching new team members on best practices in analysis and sales.

Portfolio Management Sales Analysis Leadership Financial Analysis Communication Team Collaboration Strategic Thinking

Sales Representative

Linkeo

Feb 2018 - Jul 2019 (1 year 5 months)

Focused on B2B prospecting and developing a client portfolio in the digital sector, consistently meeting monthly sales targets through a consultative approach.

B2B Sales Prospecting Sales Targets Consultative Selling Communication Relationship Management Digital Marketing

Commercial Team Leader

Burotech Conception Ltée

Feb 2017 - Aug 2018 (1 year 6 months)

Led a sales team in the field and managed operations, acquiring new clients through targeted outreach strategies.

Team Leadership Sales Strategy Operations Management Communication Field Sales Performance Management

Education

Degrees, certifications, and relevant coursework

SOOKDEO BISSOONDOYAL STATE COLLEGE

Sales and Training

2020 - 2024

Supervision d’une équipe commerciale et accompagnement terrain. Animation de modules de formation adaptés aux besoins du personnel.

Curtin University

Bachelor of Business, Business Management

2017 - 2021

Gestions des Entreprises et Customer Success Manager Marketing fidélisation. Interface stratégique entre les clients et les équipes internes pour optimiser l’expérience client.

Prime Partners Ltd

Finance

2019 - 2020

Gestion de projet et accompagnement des clients dans la gestion et la croissance de leurs portefeuilles boursiers.

Linkeo

Sales

2018 - 2019

Prospection B2B et développement d’un portefeuille clients dans le secteur digital. Atteinte régulière des objectifs de vente mensuels grâce à une approche conseil.