Open to opportunities

Christiana User

@christianauser3

Message

I grow B2B SaaS accounts through customer adoption, retention, stakeholder alignment, and data-driven revenue outcomes.

France

Message

What I'm looking for

I'm looking for a Senior Customer Success Manager role where I can help strategic customers realize value, strengthen relationship health, improve adoption and retention, and drive long-term business growth.

I've managed client relationships from discovery through execution across digital and SaaS-oriented environments, generating over €5M in revenue across digital businesses. In self-employed sales and client solutions work, I partnered directly with founders and CEOs and delivered a €500k+ launch campaign in 1.5 months.

As a freelance Customer Success Manager, I monitored account health, adoption, and engagement to identify retention risks and growth opportunities. I built follow-up systems and scalable success processes that improved retention by 30% through structured workflows and proactive client communication.

My background also includes digital growth strategy, community management, market analysis, and consultative luxury retail sales at Longchamp. I'm targeting a Senior Customer Success Manager role where I can help strategic customers realize value, strengthen relationship health, and drive long-term growth.

Experience

Work history, roles, and key accomplishments

Current

Sales / Client Solutions

Current

Self Employed

Jan 2022 - Present (4 years 8 months)

Managed client relations from discovery to execution, partnering with founders and stakeholders to align customer needs with business goals. Coordinated a sales team and drove high-ticket sales conversations.

Client Relations Stakeholder Management Sales High Ticket Sales Team Coordination