Salwa Amir

Managed a B2B client portfolio with a focus on satisfaction, retention, and growth, analyzing client needs and deploying personalized solutions. Monitored key performance indicators, coordinated cross-functionally, and fully onboarded new clients, identifying and activating upsell and cross-sell opportunities.

Conducted cold and physical prospecting, qualified prospects, and set appointments, managing and updating prospect and customer databases. Led sales presentations, demonstrations, and orchestrated Proofs-of-Concepts, managing the sales cycle from prospecting to closing, including negotiation and customer follow-up for loyalty and up-selling.

Managed the sale of website creation, social network management, and digital creations, conducting digital prospecting and managing customer databases. Prepared and delivered customer presentations, closed deals, and designed, developed, and optimized WordPress websites while building customer loyalty.

Developed a comprehensive communications strategy and organized events for staff and students, managing a monthly editorial calendar and social media content. Oversaw website management, created multi-format communication elements, wrote optimized articles, and managed monthly newsletters, analyzing performance and ROI of web actions.

Coordinated a project to create a mobile application for student health, developing the application's UX/UI and creating digital promotional content. Managed task planning and project coordination from initial promotion through to the application launch.

Created and developed the company's website and digital content for social media promotion, while also developing the overall communication strategy. Managed community engagement, set appointments with customers for apartment visits, and focused on developing customer loyalty.

Successfully completed the French baccalaureate with an ES (Economic and Social) specialization. This program provided a comprehensive education in economics, social sciences, and mathematics.

Completed a Masters degree in Innovation, Business and Society, with a specialization in Digital Strategies. This program focused on the intersection of digital advancements, business practices, and societal impact.

Obtained a Bachelor's degree in Economics and Management. The curriculum provided a strong foundation in economic principles and management practices.