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Yasamine Dhanon

@yasaminedhanon

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Customer Success Manager skilled at onboarding, adoption, and client retention.

France

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What I'm looking for

I seek a remote or hybrid role where I can drive customer onboarding and adoption, collaborate cross-functionally, and deliver measurable retention and satisfaction improvements.

I am a French-speaking Customer Success professional with 6+ years' experience bridging clients and technical teams in SaaS and digital environments. I specialize in onboarding, training, driving adoption, and translating customer needs into actionable solutions.

I have led cross-functional and remote teams, managed projects across EMEA, and coordinated product delivery for mobile and SaaS offerings including CMS and streaming features. I have managed teams of up to 12 people, delivered client demos and training, and supported onboarding and long-term retention strategies.

I value clear communication, customer satisfaction, and collaborative problem solving across time zones. I bring practical experience with collaboration and CRM tools and a track record of improving engagement, adoption, and client outcomes.

Experience

Work history, roles, and key accomplishments

Project & Client Operations Coordinator

Mimpi Nusantara

Apr 2024 - Jun 2025 (1 year 2 months)

Served as primary client contact for tailored travel solutions and coordinated operations between clients and internal teams to ensure timely delivery and high satisfaction.

Customer Success Management Operations Coordination Remote Collaboration Training

EMEA Project Manager

La Marque Bleue

Nov 2023 - Feb 2024 (3 months)

Coordinated mobile and SaaS product delivery including CMS and streaming features, led remote collaboration, defined user stories, and ensured progress from scoping to delivery.

Project Management SaaS Delivery CMS Streaming Agile User Stories Remote Team Leadership Jira Slack

Project Manager-Consultant

La Poste

Aug 2022 - Oct 2023 (1 year 2 months)

Managed a 12-person team across France and Morocco to deliver demos and product training supporting onboarding and adoption, and implemented digital marketing strategies to boost engagement.

Team Management Onboarding Digital Marketing Product Demos Customer Retention

Project Manager-Consultant

CBP

Jan 2022 - Dec 2022 (11 months)

Led B2C digital journey optimization for a health & life insurance broker, gathered and prioritized client requirements, and liaised between stakeholders and technical teams to deliver features.

Requirements Gathering Stakeholder Management Agile Scrum Product delivery

Marketing Manager

Daveo

Jan 2019 - Dec 2019 (11 months)

Supported trainer business transformation projects and designed a chatbot for candidate experience while enhancing digital marketing capabilities and client engagement.

Digital Marketing Social Media Moderation Client Engagement Project Support

Product Marketing Manager

AAA Data

Jan 2015 - Dec 2019 (4 years 11 months)

Conducted product demos and training to onboard clients, supported sales in acquisition and account growth, and developed strategies to improve client engagement and retention.

Product Marketing Onboarding Sales Support Product Demos Customer Retention Digital Strategy

International Marketing Manager

Global Art Agenda

Jan 2013 - Dec 2014 (1 year 11 months)

Launched a mobile application in the art sector, coordinated international marketing campaigns, and managed social media communication and moderation to engage global audiences.

International Marketing Mobile App Launch Social Media Moderation Campaign Management Content Strategy