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Ousmane User

@ousmaneuser

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Customer Success Manager passionate about technology and client satisfaction.

France

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What I'm looking for

I seek a role in a dynamic company that values innovation and client success, offering opportunities for growth and collaboration.

As a Customer Success Manager with a strong focus on technology, I am dedicated to creating value and optimizing client satisfaction. My experience includes managing a client portfolio with a 90% retention rate, which has significantly improved client loyalty. I thrive on developing relationships and identifying growth opportunities, ensuring that clients receive the best possible service.

At Microsoft France, I honed my skills in proactive client management, analyzing feedback to enhance user experience and align services with client needs. My strategic management of Dynamics CRM has strengthened client relationships and streamlined business processes. I am passionate about training users, achieving an 80% adoption rate of new features within six months, and reducing response times while increasing first-contact resolution rates.

With a solid background in customer engagement and a commitment to continuous improvement, I am eager to take on new challenges and contribute to the success of organizations. I am available starting in March and look forward to leveraging my skills in a dynamic environment.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

KJ Consulting (Oyo Enterprise)

Nov 2023 - Present (1 year 7 months)

Managed a client portfolio with a 90% retention rate, enhancing satisfaction and loyalty. Implemented best practices that increased the efficiency of client onboarding and engagement phases by 25%.

Customer Relationship Management Process Optimization Customer Satisfaction NPS Product Feedback User Training

Sales Operations Program Manager

Microsoft France

Oct 2022 - Present (2 years 8 months)

Proactively analyzed customer feedback to adjust services, improve user experience, and precisely meet expressed needs. Optimized the Dynamics CRM platform to strengthen client relationships and align business processes with Azure solutions.

Customer Feedback Analysis Azure Customer Support Cross Functional Collaboration SMB

Consultant Etudes Stratégiques

Comptoirs Digital Natives

Apr 2021 - Present (4 years 2 months)

Monitored crisis situations and provided strategic recommendations for key client accounts, ensuring their satisfaction. Managed client needs, ensuring project delivery within deadlines and budgets.

Crisis Monitoring Strategic Recommendations Client Relationship Management Project Delivery Competitive Analysis Market Share Growth

Assistant Promotion des Investissements et Communication

Agence de Promotion des Investissements Privés

Oct 2017 - Present (7 years 8 months)

Contributed to identifying investment opportunities and supporting growth, fostering an increase in business survival rates. Developed and implemented strategies to attract foreign investors and strengthen business competitiveness.

Institutional Reorganization Business Growth Investor Relations Competitiveness Enhancement Business Survival Rate

Education

Degrees, certifications, and relevant coursework

Institut D'Administration des Entreprises de Poitiers

Master, Intelligence Economique et stratégique

Master's degree focused on Economic Intelligence and Strategic Responsibility. This program provided a deep understanding of strategic analysis and decision-making in complex environments.

Université de Rennes 2

Licence, Communication et Marketing

Undergraduate degree in Communication and Marketing. This program covered essential principles of communication strategies and marketing techniques.

ISIC

Licence Professionnelle, Communication et Marketing

Professional Bachelor's degree in Communication and Marketing. This program focused on practical applications of communication and marketing strategies.