Antoine Girard

Led customer success engagement strategy by designing scalable workflows, lifecycle playbooks, and governance models. Partnered with Sales, Product, and Marketing to identify at-risk accounts and growth opportunities, generating $6M in expansion pipeline annually.

Managed strategic accounts in the UK and France, organizing quarterly business meetings between executive teams. Achieved net retention of 185.2% against a 120% objective.

Built executive-level trusted advisor relationships and demonstrated hands-on product knowledge. Managed up to 100 enterprise accounts, overseeing portfolios worth $5 million.

Met revenue targets for the region based on existing install base run rate. Increased customer satisfaction scores by 25% by implementing targeted feedback loops and proactive support measures.

Sales Development Representative with promotion to the Customer Success Team. Overachieved targets in Q4 2017 and both stubs of 2018.

Opened new end clients in key industries such as logistics and luxury goods. Overachieved targets consistently, with average margin of 19%.

Managed a $10 million ARR portfolio across 80 accounts, driving product adoption and healthy renewals. Collaborated with sales to generate over $5 million in ARR opportunities and $2 million in closed ARR.

Activities and societies: Member, International Business Association (IBA); Member, International Student Association (ISA)

Bachelor of Business Administration with a major in International Business and a Finance concentration. Member of the International Business Association and International Student Association.

International Management Master with a major in International Management. Certificate Level 2, AACSB accredited.