Open to opportunities

Mateo Bedoya

@mateobedoya

Sales Development Representative and B2B sales/customer success specialist driving revenue through qualified leads and consultative closing.

France

Message

What I'm looking for

I’m looking for a remote, international B2B role where I can own outbound/inbound lead qualification, close high-ticket deals, and support customers with data-driven CRM execution—growing revenue while improving customer outcomes.

I’m a results-driven Sales and Customer Success professional with over 8 years of experience in high-volume, international environments. I combine B2B lead generation, high-ticket sales closing, and strategic debt collection to identify customer pain points and deliver persuasive solutions that drive revenue growth.

I’ve built strong execution across CRM management (Salesforce/HubSpot) and performance optimization using tools like Advanced Excel, Google Analytics, and Google Search Console. I bring a digital marketing mindset—using SEO and Google Search Console insights—while staying focused on measurable pipeline and recovery outcomes.

At BlackstoneMedicalServices, I exceeded recovery targets by 15% by managing end-to-end outbound and inbound collections, negotiating complex payment plans, resolving account discrepancies, and increasing Average Order Value through upselling. I’ve also led and coached teams as a Team Lead at Teleperformance, and supported international subscriber acquisition and cross-selling at DirecTV, while maintaining top-tier CSAT scores.

Experience

Work history, roles, and key accomplishments

Collector Advisor & Sales Rep

Blackstone Medical Services

Jan 2022 - Jan 2024 (2 years)

Managed end-to-end outbound and inbound collections operations, consistently exceeding recovery targets by 15%. Negotiated complex payment plans and resolved US account discrepancies, while executing upselling strategies to increase average order value.

Debt Recovery Collections Operations Negotiation CRM Management Upselling

Team Lead, Sales & Customer

Teleperformance

Jan 2020 - Jan 2022 (2 years)

Promoted to Team Lead within 6 months based on sales and quality KPIs. Led and coached a team of 15 advisors on negotiation and closing strategies, handling premium customer escalations in the “Infinity” campaign.

Team Leadership Coaching Negotiation Closing Strategy Customer Escalation KPIs Quality Assurance

Sales & Customer Service Advisor

DirecTV (Allus Konecta)

Jan 2018 - Jan 2019 (1 year)

Executed cold-calling for the Ecuadorian market to drive subscriber acquisition. Provided technical support and cross-sold telecom services while maintaining top-tier CSAT scores.

Cold Calling Technical Support Cross Selling Customer Service CSAT Telecom Sales

Sales & Customer Service Rep

Línea Colombia

Jan 2017 - Jan 2018 (1 year)

Provided commercial support for local business accounts and identified expansion opportunities. Coordinated customer-facing activities to support growth initiatives.

Account Support Customer Service Business Expansion Commercial Support Relationship Management Sales Support