Y CYC
Open to opportunities

Y C

@yc0

Motivated customer success professional with a focus on client satisfaction.

Portugal
Message

What I'm looking for

I am looking for a role that values customer relationships and offers growth opportunities.

Previously, I worked as a sales representative and onboarding agent at Studapart, where I honed my skills in real estate sales and customer relationship management. My educational background includes a Bachelor Level degree in international sales and a BTS in negotiation and client relations, equipping me with the necessary tools to excel in dynamic environments. I am passionate about leveraging my interpersonal skills to foster strong relationships and deliver exceptional service.

Experience

Work history, roles, and key accomplishments

WE

Ads Quality Rater

Welocalize

Nov 2021 - Jan 2024 (2 years 2 months)

Analyzed and evaluated the quality of a search engine algorithm for an AI project. Ensured accuracy and relevance of search results, contributing to the improvement of AI-driven functionalities.

FV

Sales Representative B2B

Farmor Saint Thibault des Vignes

Jan 2015 - Dec 2018 (3 years 11 months)

Engaged in B2B sales, focusing on business development for first aid materials. Successfully identified and secured new business opportunities, contributing to revenue growth.

Education

Degrees, certifications, and relevant coursework

UA

Utec Avon

Licence Pro Commerce International, International Commerce

2017 - 2018

Completed a professional license in international commerce, focusing on global business practices and trade regulations. Developed skills in international sales and marketing strategies.

UE

UTEC Emerainville

BTS Négociation et relation client, Sales and Marketing

2015 - 2017

Obtained a two-year technical degree in negotiation and customer relations. Gained expertise in sales techniques, customer service, and client relationship management.

LC

Lycée Charles le Chauve

BAC Economique et social, Economics and Social Sciences

2011 - 2014

Completed a high school diploma with a focus on economics and social sciences. Developed foundational knowledge in economic principles and societal structures.

Tech stack

Software and tools used professionally

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Y C - Operation Customer Success - Teleperformance | Himalayas