Mary Joy Alvarado
@maryjoyalvarado
Customer-focused e-commerce operations leader driving CX, retention, and scalable growth.
What I'm looking for
I’m a customer-focused E-commerce Operations Manager with 7+ years of experience scaling online brands across Amazon, Shopify, Walmart, and other marketplaces. Skilled in customer experience strategy, operations management, and revenue growth.
Known for improving support efficiency, increasing customer satisfaction, and optimizing backend operations for fast-growing DTC brands.
Experienced managing global teams, high-ticket customer support, fulfillment operations, and Amazon growth strategies.
Experience
Work history, roles, and key accomplishments
E-Commerce Operations Manager
Clear Within
May 2022 - Present (3 years 10 months)
Managed multi-channel customer support, refunds, subscriptions, and order issues for a growing wellness brand, improving support efficiency and customer satisfaction. Monitored feedback and optimized product messaging and CX while supporting ad campaigns and order operations.
Customer Support & Operations Manager
Outshine Co.
Aug 2021 - Jan 2026 (4 years 5 months)
Managed multi-channel support, resolved complex orders, refunds and delivery issues, and built SOPs and scalable workflows for customer support, inventory, and fulfillment. Partnered with leadership to optimize logistics and operational efficiency.
Amazon Manager & Customer Support Lead
Love This Kitchen
Mar 2020 - Jan 2023 (2 years 10 months)
Managed Amazon listings, PPC campaigns, and customer messaging for a high-volume DTC brand while leading support operations and escalations to maintain brand voice. Tracked sales, ad performance, and refunds to inform optimization.
E-commerce Operations Manager
ADI / EcoQube
Dec 2017 - Jan 2020 (2 years 1 month)
Managed global customer support and technical inquiries, coordinated with China-based manufacturing partners on product issues, and implemented workflows and training to improve remote support team efficiency.
Education
Degrees, certifications, and relevant coursework
University of the Cordilleras
Bachelor’s degree
Bachelor’s degree completed at the University of the Cordilleras with graduation in 2013.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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