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Mary Joy Alvarado

@maryjoyalvarado

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Customer-focused e-commerce operations leader driving CX, retention, and scalable growth.

Philippines

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What I'm looking for

I’m seeking a senior e-commerce operations or CX role where I can lead support teams, optimize fulfillment and processes, and drive retention and revenue growth.

I’m a customer-focused E-commerce Operations Manager with 7+ years of experience scaling online brands across Amazon, Shopify, Walmart, and other marketplaces. Skilled in customer experience strategy, operations management, and revenue growth.

Known for improving support efficiency, increasing customer satisfaction, and optimizing backend operations for fast-growing DTC brands.

Experienced managing global teams, high-ticket customer support, fulfillment operations, and Amazon growth strategies.

Experience

Work history, roles, and key accomplishments

Current

E-Commerce Operations Manager

Current

Clear Within

May 2022 - Present (3 years 10 months)

Managed multi-channel customer support, refunds, subscriptions, and order issues for a growing wellness brand, improving support efficiency and customer satisfaction. Monitored feedback and optimized product messaging and CX while supporting ad campaigns and order operations.

Customer Support Shopify Amazon Seller Central PPC CX Order Management Refunds Fulfillment

Customer Support & Operations Manager

Outshine Co.

Aug 2021 - Jan 2026 (4 years 5 months)

Managed multi-channel support, resolved complex orders, refunds and delivery issues, and built SOPs and scalable workflows for customer support, inventory, and fulfillment. Partnered with leadership to optimize logistics and operational efficiency.

Support Operations SOP Development Inventory Management Fulfillment Team Leadership Review Management Process Optimization Reporting

Amazon Manager & Customer Support Lead

Love This Kitchen

Mar 2020 - Jan 2023 (2 years 10 months)

Managed Amazon listings, PPC campaigns, and customer messaging for a high-volume DTC brand while leading support operations and escalations to maintain brand voice. Tracked sales, ad performance, and refunds to inform optimization.

Amazon Seller Central PPC Listings Management Customer Support Escalations

E-commerce Operations Manager

ADI / EcoQube

Dec 2017 - Jan 2020 (2 years 1 month)

Managed global customer support and technical inquiries, coordinated with China-based manufacturing partners on product issues, and implemented workflows and training to improve remote support team efficiency.

Global Support Technical Support Workflows Asana Trello Fulfillment