Hazmine Joie Coronel

With a career spanning several roles in customer support, I bring a wealth of experience and expertise in ensuring customer satisfaction. Beginning as a Chat Support Representative, I honed my skills in addressing a wide range of customer inquiries, from general questions to complex technical issues related to telecom and retail services.

Progressing to roles such as Operations Supervisor, I demonstrated leadership by overseeing teams handling supervisory, regular, and escalated chats for clients like T-Mobile, Comcast, and Verifone. I excelled in managing team performance, producing detailed reports, and ensuring adherence to service standards to meet client expectations consistently.

As a Customer Care Consultant for an E-Commerce business, I furthered my expertise in product support, effectively resolving customer concerns and coordinating with suppliers to manage stock availability and facilitate replacements promptly.

Currently serving as a Happy Ambassador and E-Commerce Support, I specialize in proactive customer engagement, resolving inquiries, and managing subscriptions to ensure seamless service delivery and customer satisfaction.

Throughout my career, I have maintained a strong commitment to professionalism, technical proficiency, and a customer-centric approach, consistently striving to exceed expectations and contribute positively to organizational success.