Hazmine Joie Coronel
@hazminejoiecoronel
Customer Service and E-commerce Specialist
What I'm looking for
With a career spanning several roles in customer support, I bring a wealth of experience and expertise in ensuring customer satisfaction. Beginning as a Chat Support Representative, I honed my skills in addressing a wide range of customer inquiries, from general questions to complex technical issues related to telecom and retail services.
Progressing to roles such as Operations Supervisor, I demonstrated leadership by overseeing teams handling supervisory, regular, and escalated chats for clients like T-Mobile, Comcast, and Verifone. I excelled in managing team performance, producing detailed reports, and ensuring adherence to service standards to meet client expectations consistently.
As a Customer Care Consultant for an E-Commerce business, I furthered my expertise in product support, effectively resolving customer concerns and coordinating with suppliers to manage stock availability and facilitate replacements promptly.
Currently serving as a Happy Ambassador and E-Commerce Support, I specialize in proactive customer engagement, resolving inquiries, and managing subscriptions to ensure seamless service delivery and customer satisfaction.
Throughout my career, I have maintained a strong commitment to professionalism, technical proficiency, and a customer-centric approach, consistently striving to exceed expectations and contribute positively to organizational success.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Bark Philippines Inc.
Jan 2022 - Present (3 years 5 months)
Responded to customer inquiries, managed customer subscriptions, and provided resolutions.
Social Media Manager and E-commerce Specialist
Freelancer
Jul 2022 - Sep 2022 (2 months)
Responded to customer inquiries, managed customer orders, and tracked packages and suppliers.
Customer Care Consultant
Diversify Offshore Staffing Solutions
Sep 2021 - Jun 2022 (9 months)
Responded to customer concerns, edited on Canva, and reached out to suppliers.
Operations Supervisor
Qualfon Philippines Inc.
Feb 2014 - Jul 2017 (3 years 5 months)
Supervised team members, managed data entry, and updated reports to clients.
Chat Support Representative
Qualfon Philippines Inc.
Jan 2012 - Feb 2014 (2 years 1 month)
Provided support to customers via chat, including answering general inquiries and order issues.
Education
Degrees, certifications, and relevant coursework
Hazmine Joie hasn't added their education
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