Hazmine Joie CoronelHC
Looking for a job

Hazmine Joie Coronel

@hazminejoiecoronel

Customer Service and E-commerce Specialist

Philippines

What I'm looking for

Seeking a challenging role that leverages my customer service and e-commerce expertise to drive business growth and customer satisfaction.

With a career spanning several roles in customer support, I bring a wealth of experience and expertise in ensuring customer satisfaction. Beginning as a Chat Support Representative, I honed my skills in addressing a wide range of customer inquiries, from general questions to complex technical issues related to telecom and retail services.

Progressing to roles such as Operations Supervisor, I demonstrated leadership by overseeing teams handling supervisory, regular, and escalated chats for clients like T-Mobile, Comcast, and Verifone. I excelled in managing team performance, producing detailed reports, and ensuring adherence to service standards to meet client expectations consistently.

As a Customer Care Consultant for an E-Commerce business, I furthered my expertise in product support, effectively resolving customer concerns and coordinating with suppliers to manage stock availability and facilitate replacements promptly.

Currently serving as a Happy Ambassador and E-Commerce Support, I specialize in proactive customer engagement, resolving inquiries, and managing subscriptions to ensure seamless service delivery and customer satisfaction.

Throughout my career, I have maintained a strong commitment to professionalism, technical proficiency, and a customer-centric approach, consistently striving to exceed expectations and contribute positively to organizational success.

Experience

Work history, roles, and key accomplishments

BI
Current

Customer Service Representative

Bark Philippines Inc.

Jan 2022 - Present (3 years 5 months)

Responded to customer inquiries, managed customer subscriptions, and provided resolutions.

FR

Social Media Manager and E-commerce Specialist

Freelancer

Jul 2022 - Sep 2022 (2 months)

Responded to customer inquiries, managed customer orders, and tracked packages and suppliers.

QI

Operations Supervisor

Qualfon Philippines Inc.

Feb 2014 - Jul 2017 (3 years 5 months)

Supervised team members, managed data entry, and updated reports to clients.

QI

Chat Support Representative

Qualfon Philippines Inc.

Jan 2012 - Feb 2014 (2 years 1 month)

Provided support to customers via chat, including answering general inquiries and order issues.

Education

Degrees, certifications, and relevant coursework

Hazmine Joie hasn't added their education

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Tech stack

Software and tools used professionally

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Hazmine Joie Coronel - Customer Service Representative - Bark Philippines Inc. | Himalayas