Marielle User
@marielleuser1
I lead customer operations teams and improve service performance at scale.
PhilippinesWhat I'm looking for
I've led premium retail customer operations at TDCX Philippines, progressing from frontline agent and subject matter expert to Team Leader and Ad-Hoc Operations Manager.
I directed site operations, managed supervisor KPIs, and delivered weekly business reviews to clients. I also led 15+ agents across attendance, NPS/CSAT, productivity, adherence, and quality performance.
My background spans e-commerce, telecommunications, mass media, and financial services, including customer care, technical support, collections, retention, quality auditing, training, and fraud investigation.
I use data-driven coaching, performance improvement plans, escalation handling, and process optimization to strengthen customer experiences and team results, particularly during high-volume seasonal periods.
Experience
Work history, roles, and key accomplishments
Ad-Hoc Operations Manager
TDCX Philippines
Feb 2026 - Aug 2026 (6 months)
Directed site operations, managed supervisor KPIs, and delivered weekly business reviews to clients.
Education
Degrees, certifications, and relevant coursework
Philippine Normal University
Bachelor of Secondary Education, Speech and Theater Arts
2011 - 2023
Pursued a Bachelor of Secondary Education with a major in Speech and Theater Arts, developing strong communication and presentation skills.
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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