Steph Pateña
@stephpatena
Operations & E-commerce Leader | Amazon & Shopify Analyst | 15+ Years Experience.
PhilippinesWhat I'm looking for
I am an operations and e-commerce leader with 15+ years of experience managing high-volume Amazon and Shopify storefronts, blending hands-on operational oversight with data-driven performance analytics.
I have a proven track record leading remote teams, resolving complex Seller Central disputes, and maintaining financial and data integrity through certified bookkeeping in QuickBooks and Xero.
My strengths include driving KPI improvements, optimizing processes across operations and customer service, and delivering precise financial reporting and reconciliations that support scalable ecommerce growth.
Experience
Work history, roles, and key accomplishments
Amazon Reports Analyst
TVM Inc.
May 2023 - Aug 2025 (2 years 3 months)
Managed end-to-end Amazon and Shopify operations, resolving complex Seller Central disputes and directing bookkeeping and reconciliations to maintain account health and financial compliance.
Team Leader
Everise
Jan 2021 - May 2023 (2 years 4 months)
Led and coached a remote team to improve productivity and meet KPIs while managing department finances, incentives, and liquidations with 100% accuracy.
CSR Specialist
Everise
Handled chat and email support, managed billing transactions and executed time-sensitive audits of customer receipts with 100% validation accuracy.
Purchasing Manager
Cafe De Seoul
Controlled expenses through cost trend analysis and managed supplier sourcing and vendor relations to optimize purchasing operations.
Administrative Crew
Jollibee Corp.
Supervised cashiers, balanced daily sales, and trained staff on billing procedures to ensure accurate financial transactions and customer service.
CSR Sales Associate
Convergys
Handled live calls for subscription customization and billing issue resolution, delivering customer-focused solutions and supporting sales objectives.
Education
Degrees, certifications, and relevant coursework
Lyceum of the Philippines University
Bachelor of Science, International Travel and Tourism Management
2014 - 2018
Completed a Bachelor of Science in International Travel and Tourism Management, focusing on travel and tourism operations and management.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Website
stephpatena.my.canva.sitePortfolio
stephpatena.my.canva.siteSalary expectations
Social media
Job categories
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