PVPier Villagomez
@piervillagomez
Seasoned customer service leader with expertise in e-commerce and dropshipping.
PhilippinesWhat I'm looking for
As a seasoned customer service leader with 4 years of experience as a virtual assistant and 14 years in the BPO industry, I excel in driving organizational success through leadership, mentorship, and critical thinking. I thrive in collaborating with diverse teams to solve complex challenges and am dedicated to continuous improvement and fostering team achievements.
With a strong background in customer service for e-commerce, I have efficiently fulfilled orders, tracked shipments, and managed inventory levels to ensure prompt and accurate delivery to customers. I am committed to upholding exceptional levels of customer satisfaction and retention through proactive communication and problem-solving.
As a seasoned campaign manager and team manager, I have monitored and assessed team performance, provided feedback, and recognized achievements. I have also developed strategies to improve team performance and efficiency, and created and implemented effective processes and procedures to maximize productivity.
Experience
Work history, roles, and key accomplishments
Customer Service
ECOMMERCE
Jan 2020 - Dec 2022 (2 years 11 months)
Efficiently fulfilled orders to ensure prompt and accurate delivery to customers. Tracked shipments, managed inventory levels, and coordinated with suppliers for dispute resolution, returns, replacements, and shipping logistics.
Team Manager
SSG of the Philippines
Jan 2008 - Dec 2022 (14 years 11 months)
Monitored and evaluated team training needs, and created and delivered effective training programs. Fostered a productive and collaborative work environment.
Campaign Manager
Asia Premier One Source
Jan 2008 - Dec 2022 (14 years 11 months)
Monitored and assessed team performance, provided feedback and recognized achievements. Regularly conducted individual assessments for managers and facilitated 1-on-1 training and coaching sessions to improve performance metrics.
Education
Degrees, certifications, and relevant coursework
Pier hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
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