Open to opportunities

Nikki Genio

@nikkigenio

Shopify e-commerce operations specialist optimizing subscriptions, reducing churn, and protecting revenue through automation and scalable support.

Philippines

Message

What I'm looking for

I’m looking for a Shopify-focused role where I can optimize subscriptions, reduce churn, and protect revenue with automation—while improving CSAT and scalable support workflows across US/UK/AU markets.

I’m a Shopify e-commerce operations specialist with 6+ years optimizing subscription operations, reducing churn, and protecting revenue for DTC brands across the US, UK, and AU.

I stabilized operations for 3,000+ weekly subscription customers, kept delivery/order accuracy at 99%+, automated reporting and inbox workflows to cut manual workload by 40%, and sustained 4.8/5 CSAT by improving omnichannel customer experience. I also recovered and protected $15K+ monthly revenue through dispute-resolution systems, while delivering 20+ weekly product launches with zero missed deadlines.

Experience

Work history, roles, and key accomplishments

E-Commerce Operations Manager

Funky Food AU Pty Ltd

Jan 2025 - Mar 2026 (1 year 2 months)

Stabilized Shopify subscription operations for 3,000+ weekly customers, reducing churn and increasing retention while raising delivery/order accuracy to 99%+. Automated reporting and inbox workflows to cut manual workload 40% and helped protect $15K+ monthly revenue via dispute resolution systems, maintaining 4.8/5 CSAT.

Shopify Plus ReCharge Order Management Fulfillment Workflow Automation Dispute Resolution

Community Manager

Quokka Brew

Jun 2024 - Dec 2024 (6 months)

Secured 50+ university partnerships to expand brand presence across US campuses. Built a repeatable outreach system that improved partnership acquisition consistency.

Community Management Outreach Relationship Building Lead Generation

E-Commerce Operations Consultant

Caps Apparel / Stadium Merch

Jan 2022 - May 2024 (2 years 4 months)

Recovered $15K+ monthly revenue by resolving disputes with near-zero financial leakage and maintaining SLA compliance across 100+ daily tickets. Delivered 20+ weekly product launches with zero missed deadlines to support consistent revenue generation and reduce churn risk.

Shopify Dispute Resolution Revenue Recovery Ticketing SLA Product Launch Customer Satisfaction

Shopify & Customer Care Specialist

Fifty Two50 Media, LLC

May 2021 - Dec 2021 (7 months)

Maintained <24-hour customer response times to improve customer satisfaction and retention. Optimized product catalog structure across 50+ SKUs to improve backend efficiency.

Customer Support Customer Retention

Partner Network Advocate

Microsoft Philippines

Nov 2020 - Apr 2021 (5 months)

Maintained 100% accuracy across partner operations, ensuring compliance and zero processing errors.

Partner Operations & Compliance Process Control Operational Reporting

Founder, E-Commerce Business

E-Commerce Business

Feb 2013 - Oct 2020 (7 years 8 months)

Built and operated a DTC store for 8 years, managing end-to-end Shopify operations and the customer lifecycle. Generated consistent revenue through independent product sourcing, fulfillment, and retention strategies.

DTC Operations Customer Lifecycle Management Product Sourcing Fulfillment Operations Retention Strategy