Open to opportunities

Olaitan Jeleelat

@olaitanjeleelat

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Customer Support Specialist improving satisfaction with CRM-driven, human-centered service.

Nigeria

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What I'm looking for

I’m looking for a remote customer support role where I can handle email, live chat, and phone inquiries, use CRM tools, and help build smooth, human-centered support processes that improve satisfaction and reduce escalations.

I’m a Customer Service Specialist with 3+ years of experience delivering exceptional customer experiences across digital platforms. I’ve consistently improved customer satisfaction by 30%+ by resolving high-volume inquiries efficiently and building strong client relationships.

I’m skilled in CRM tools and streamlined support workflows, including Zendesk, HubSpot, and Salesforce. In prior roles, I streamlined ticket tracking and reporting to improve response times by 20%, while reducing complaint escalations by 25%.

I’m passionate about helping businesses retain customers and drive loyalty through seamless support—especially remotely. I enjoy turning challenges into positive experiences, coordinating with teams, and using feedback collection and follow-up to continuously optimize customer support processes.

Experience

Work history, roles, and key accomplishments

Operations Support Assistant

ID Connect Services

Jun 2021 - Dec 2022 (1 year 6 months)

Assisted with daily customer support and operations to ensure smooth service delivery. Streamlined ticket tracking and reporting, improving response times by 20%.

Customer Support Reporting CRM Tools Operations & Support Feedback Collection Data Entry

Customer Service & Ops Assistant

Akinwale Communications

Jan 2020 - Jan 2022 (2 years)

Assisted daily operations and responded to customer requests with accurate information to improve service experience. Built a customer onboarding program with sales, reducing launch time from 20 days to 15 days.

Customer Service Operations & Support Customer Onboarding Process Improvement Reporting Team Collaboration Data Management Time Management Service Delivery

Project Lead (FYB Week)

University of Ilorin

Jan 2020 - Jan 2021 (1 year)

Led a project group during FYB Week by coordinating tasks and ensuring on-time delivery. Organized activities that improved engagement among 50+ students and strengthened team collaboration.

Project Leadership Team Coordination Event Planning Task Management Student Engagement Problem Solving Leadership Time Management Collaboration

Customer Support Rep (ID Logistics)

ID Logistics

Jan 2017 - Jan 2019 (2 years)

Resolved customer inquiries via email, chat, and phone while maintaining high satisfaction. Created a training and accountability program that increased regional productivity from 15 to 20 in under two years.

Customer Support Multichannel Support Complaint Handling Training program development Productivity Improvement Conflict Resolution Team Collaboration

Customer Support Representative

Leelah Beauty Basics

Jan 2024 - Present (2 years 5 months)

Responded promptly to customer requests and inquiries while tracking customer data. Generated reports and supported daily operations to improve workflow efficiency.

Customer Support Email Support Live Chat Support Data Reporting Data Entry Workflow Optimization Multitasking

Education

Degrees, certifications, and relevant coursework

University of Ilorin

Bachelor of Education (B.Ed), Business Education

2019 - 2024

Grade: Second Class Lower (2:2)

Activities and societies: Led group projects and coordinated FYB Week initiative activities, supporting teamwork and student engagement (50+ students).

Earned a Bachelor’s degree in Business Education from the University of Ilorin (graduated October 2024). Completed the program with a Second Class Lower (2:2) grade.