Olaitan Jeleelat
@olaitanjeleelat
Customer Support Specialist improving satisfaction with CRM-driven, human-centered service.
What I'm looking for
I’m a Customer Service Specialist with 3+ years of experience delivering exceptional customer experiences across digital platforms. I’ve consistently improved customer satisfaction by 30%+ by resolving high-volume inquiries efficiently and building strong client relationships.
I’m skilled in CRM tools and streamlined support workflows, including Zendesk, HubSpot, and Salesforce. In prior roles, I streamlined ticket tracking and reporting to improve response times by 20%, while reducing complaint escalations by 25%.
I’m passionate about helping businesses retain customers and drive loyalty through seamless support—especially remotely. I enjoy turning challenges into positive experiences, coordinating with teams, and using feedback collection and follow-up to continuously optimize customer support processes.
Experience
Work history, roles, and key accomplishments
Operations Support Assistant
ID Connect Services
Jun 2021 - Dec 2022 (1 year 6 months)
Assisted with daily customer support and operations to ensure smooth service delivery. Streamlined ticket tracking and reporting, improving response times by 20%.
Customer Service & Ops Assistant
Akinwale Communications
Jan 2020 - Jan 2022 (2 years)
Assisted daily operations and responded to customer requests with accurate information to improve service experience. Built a customer onboarding program with sales, reducing launch time from 20 days to 15 days.
Project Lead (FYB Week)
University of Ilorin
Jan 2020 - Jan 2021 (1 year)
Led a project group during FYB Week by coordinating tasks and ensuring on-time delivery. Organized activities that improved engagement among 50+ students and strengthened team collaboration.
Customer Support Rep (ID Logistics)
ID Logistics
Jan 2017 - Jan 2019 (2 years)
Resolved customer inquiries via email, chat, and phone while maintaining high satisfaction. Created a training and accountability program that increased regional productivity from 15 to 20 in under two years.
Customer Support Representative
Leelah Beauty Basics
Jan 2024 - Present (2 years 5 months)
Responded promptly to customer requests and inquiries while tracking customer data. Generated reports and supported daily operations to improve workflow efficiency.
Education
Degrees, certifications, and relevant coursework
University of Ilorin
Bachelor of Education (B.Ed), Business Education
2019 - 2024
Grade: Second Class Lower (2:2)
Activities and societies: Led group projects and coordinated FYB Week initiative activities, supporting teamwork and student engagement (50+ students).
Earned a Bachelor’s degree in Business Education from the University of Ilorin (graduated October 2024). Completed the program with a Second Class Lower (2:2) grade.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Olaitan?
You can contact Olaitan and 90k+ other talented remote workers on Himalayas.
Message OlaitanFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
