Open to opportunities

Alafuro Peterside

@alafuropeterside

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Customer Support Specialist skilled in live chat, problem-solving, and accurate records.

Nigeria

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What I'm looking for

I’m looking for a remote Customer Support or Live Chat Agent role where I can deliver timely, accurate written support, resolve issues, coordinate across teams, and maintain reliable records with professionalism and attention to detail.

I’m a customer-focused professional with over three years of experience supporting business operations and resolving customer-related issues in fast-paced environments. I coordinate across departments, maintain accurate digital records, and process customer documentation with attention to detail.

I bring strong written communication and problem-solving, handling multiple priorities while delivering accurate, timely support to internal teams and customers. I’m eager to bring these transferable skills to a remote Customer Support or Live Chat Agent role.

Experience

Work history, roles, and key accomplishments

Operations & Customer Support Coordinator

Kenulark

Jan 2024 - Jan 2025 (1 year)

Responded to internal requests and operational enquiries, coordinating communication across warehouse, procurement, finance, and operations. Maintained accurate digital records and prepared daily and weekly reports for management.

Customer Support Operational Coordination Documentation Data Entry Report Preparation Administrative Support Multitasking Professional communication Record keeping

Administrative & Customer Service Support

Quick Service Restaurant

Jan 2021 - Jan 2023 (2 years)

Assisted customers with enquiries and service requests while coordinating orders to ensure timely issue resolution. Maintained customer and inventory records and supported daily administrative operations through accurate data entry and documentation.

Customer Support Live Chat Support Email Support Customer Relationship Management Complaint Resolution Data Entry Documentation Administrative Support Multitasking Time Management

Administrative Assistant (Industrial Training)

Stigma Consultants (Architectural Firm)

Jan 2016 - Sep 2017 (1 year 8 months)

Provided executive administrative support to the CEO, managing the daily calendar, appointments, and meeting schedules. Organized and maintained confidential files and project documents, supporting data entry and document preparation and filing.