Deborah Adiele
@deborahadiele
Remote customer support specialist and project coordinator with 15+ years delivering high-volume, empathetic service and coordinated operations.
NigeriaWhat I'm looking for
I’m a remote customer support specialist and project coordinator with over 15 years of experience managing client communications, remote teams, and high-volume administrative workflows. I focus on exceptional resolution and active listening, especially when conversations get intense.
I’ve managed live chat, order tracking, complaint resolution, and email support—while keeping satisfaction metrics strong under pressure. I also bring proven data entry and operational data tracking experience using tools like Airtable and Google Workspace.
In project and community operations, I’ve handled logistics, daily deployments, and onboarding remote local personnel to keep operations running smoothly. I’ve managed financial administration tasks such as structured budgeting for materials and processing monthly stipend payments.
Alongside support work, I’ve coordinated youth and administrative operations, led volunteer teams with weekly schedules, and managed digital/in-person communications for regional divisions. My professional ethos is simple: calm, empathetic communication—backed by organized workflows and reliable reporting.
Experience
Work history, roles, and key accomplishments
Health Support Specialist
Mamalette
Jan 2019 - Present (7 years 5 months)
Provided maternal and child health support by handling customer and community inquiries via text, voice, and chat. Delivered remote troubleshooting and guided users with high empathy and patience, transitioning into an independent outreach advocate after relocating to Aba.
Administrative & Youth Coordinator
Foursquare Gospel Church & KICC
Jan 2006 - Present (20 years 5 months)
Led administrative workflows, welfare initiatives, and digital/in-person communications for a large regional division while coordinating volunteer and youth activities. Managed department records and communications for nearly 300 attendees weekly, including teaching and parent-teen coordination.
State & Regional Project Coordinator
Aderonke Foundation
Nov 2019 - Jan 2024 (4 years 2 months)
Managed state and regional project deployments, logistics, and daily community operations in a remote/field hybrid setup. Interviewed, onboarded, and supervised remote local personnel, handled budgeting and stipend processing, and compiled weekly operational data for reporting.
Customer Relations Assistant
Mart’s Mini Mart
Jan 2006 - Jan 2008 (2 years)
Handled daily customer transactions and resolved customer inquiries in a fast-paced retail environment. Updated product stock and maintained a calm, customer-focused approach during peak hours.
Education
Degrees, certifications, and relevant coursework
Mamalette
Maternal and Child Health Educator, Maternal and Child Health
Trained as a Maternal and Child Health Educator with Mamalette, including communication protocols and client management for health inquiries.
Industrial Training & Technical Skills
Sewing Machine Operator (Training), Technical Skills (Sewing)
Trained as a Sewing Machine Operator with a focus on detail-oriented, precision-focused workflow management.
SSCE (Senior Secondary School Certificate)
Senior Secondary School Certificate (SSCE), Secondary Education
Completed secondary education and earned the Senior Secondary School Certificate (SSCE).
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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