Open to opportunities

Martika Brown

@martikabrown

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Senior Account Manager driving retention and operational excellence across SaaS, insurtech, and commercial insurance.

United States

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What I'm looking for

I seek a client-facing role where I can improve retention and operations, lead cross-functional initiatives, mentor teams, and drive measurable business outcomes.

I am a dynamic Senior Account Manager with 10+ years of experience across SaaS, insurtech, and commercial insurance, known for managing high-touch enterprise portfolios and strengthening client relationships.

I lead cross-functional initiatives, develop SOPs to improve cycle times and data accuracy, and run Monthly Business Reviews and claims analyses to surface actionable insights that drive retention and performance improvements.

My background includes onboarding and project management, stakeholder alignment with C-suite and technical teams, training and mentoring, and consistently delivering measurable results in fast-paced, tech-forward settings.

Experience

Work history, roles, and key accomplishments

Current

Sr. Account Manager

Current

Reserv

Jun 2025 - Present (7 months)

Manage a portfolio of 60+ high-touch enterprise accounts, leading onboarding, SOP development, and Monthly Business Reviews to surface risks and drive operational improvements.

Account Management Client Onboarding SOP Development Stakeholder Management Project Coordination Customer Retention Data Reporting

Account Manager

The Hartford

Jul 2019 - Jun 2025 (5 years 11 months)

Managed a high-volume, multi-state book of business, driving timely policy servicing, renewals, and broker relations while leading training initiatives to improve team performance.

Policy Servicing Renewals Broker Training Development Pre Renewal Strategy Customer Retention Process Improvement

Account Manager

Travelers

Oct 2017 - Jul 2019 (1 year 9 months)

Supported renewals and new business by preparing exhibits, analyzing exposures, and ensuring accurate policy issuance and endorsements in collaboration with underwriting.

Underwriting Policy Issuance Billing Coordination Renewals Cross Functional Collaboration Documentation

Analyst II

Hyundai Capital America

Sep 2015 - Oct 2017 (2 years 1 month)

Delivered payment and account solutions, ranked in top 15% of analysts, mentored peers, and led initiatives that improved negotiation and de-escalation outcomes.

Mentoring Negotiation Process Improvement Training