Open to opportunities

Montoya Conner, Realtor

@montoyaconner

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Client Success & Account Management Leader | 9+ Years Boosting Satisfaction, Relationships & Revenue

United States

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What I'm looking for

I am seeking a role that fosters client relationships and drives operational success.

I am an accomplished Account Management and Client Success Leader with over nine years of experience in enhancing customer satisfaction and driving revenue growth. My expertise spans healthcare reimbursement, insurance verification, and CRM/ERP system optimization, allowing me to implement strategic solutions that boost operational efficiency.

Throughout my career, I have demonstrated success in improving client retention and streamlining processes. At Novanta Corporation, I maintained a 95% client retention rate and achieved a 20% reduction in service response times. My ability to lead cross-functional teams and manage high-value accounts has consistently resulted in surpassing performance objectives in dynamic settings.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

ezCater

Aug 2024 - Present (10 months)

Oversee key client accounts, ensuring high levels of satisfaction and retention. Streamline order processes to improve operational efficiency and customer experience. Maintain precise records in Salesforce CRM to support informed decision-making.

Account Management Customer Satisfaction Salesforce Client Engagement

Senior Customer Success Manager-Contract

Novanta Corporation

May 2024 - Aug 2024 (3 months)

Built and nurtured strong relationships with enterprise clients, enhancing loyalty and satisfaction. Led collaborative efforts to resolve issues, achieving a 20% reduction in service response times. Maintained a 95% client retention rate and identified new business opportunities through exceptional service.

Team Leadership Problem Solving Client Relationship Management Business Development

Client Success Manager-Contract

IMC Management

May 2023 - May 2024 (1 year)

Increased client retention by 15% through proactive engagement and service improvements. Implemented operational workflow enhancements, leading to greater efficiency. Collaborated with multiple HOA boards of directors to align management strategies with community goals.

Community Management Project Management Inspection Signoffs Budget Management Resident And Board Of Director Relations

Corporate Recruiter

Robert Half International

Aug 2021 - Apr 2023 (1 year 8 months)

Improved candidate communication, reducing response times by 20%. Managed applicant tracking system records, ensuring efficient tracking and reporting. Boosted interview-to-hire conversion rates by 25% through data-driven recruitment strategies.

Recruitment Candidate Communications Data Analysis Applicant Tracking Systems Interviewing Problem Solving Communication Salesforce

Insurance Verification

Infinity Healthcare Management

Aug 2019 - Aug 2021 (2 years)

Processed numerous insurance claims, ensuring adherence to regulations. Reduced overdue accounts by 25% through enhanced follow-up procedures. Improved billing accuracy by 20% via detailed data analysis and insurer collaboration.

Claims Data Analysis Regulatory Compliance Communication Skills Claims And Support Operations

Reimbursement Specialist

RUSH Copley Medical Center

Aug 2017 - Jun 2019 (1 year 10 months)

Managed accounts receivable and worked with insurers to resolve claim issues. Led authorization and verification processes to ensure coverage compliance. Successfully recovered reimbursements by preparing and submitting appeals for denied claims.

Accounts Receivable Authorization Compliance Appeals Communication Skills Problem Solving

Account Manager

Vinakom Communications

Feb 2016 - Jul 2017 (1 year 5 months)

Managed over 100 business telecom accounts, achieving satisfaction ratings above 90%. Collaborated with engineers and project managers to enhance service delivery. Increased account renewals by 25% through proactive client engagement and performance reviews.

Client Engagement Service Delivery Performance Reviews Communication Skills Problem Solving

Education

Degrees, certifications, and relevant coursework

Colorado Technical University

Bachelor's in Psychology, Psychology

2024 - 2027

Pursuing a Bachelor's degree in Psychology, focusing on understanding human behavior, mental processes, and the application of psychological principles in various settings.