Open to opportunities

Dilan Hettiarachchi

@dilanhettiarachchi

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Growth-driven Senior Account Manager specializing in SaaS customer success and revenue expansion.

United States

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What I'm looking for

I’m seeking a role where I can drive customer retention and expansion, work cross-functionally, influence product, and scale revenue in a growth-oriented SaaS environment.

I am a growth-driven Senior Account Manager with 4+ years owning full-lifecycle relationships across SaaS, B2B marketplaces, and high-velocity digital platforms. I consistently exceed quota through strategic cross-sell, product adoption, and consultative discovery that uncovers customer needs and drives measurable business impact.

I operate as the “CEO” of my book, navigating complex customer challenges, coordinating multi-stakeholder decisions, and leading initiatives that strengthen retention, improve operational efficiency, and expand revenue. I have a proven track record of graduating SMB accounts to strategic-level spend and finishing top of quota attainment.

I bring an entrepreneurial lens to engagements, identifying broken processes, proposing solutions, and partnering cross-functionally to influence product roadmap and improve customer outcomes. I am known for competitive drive, creative problem-solving, high integrity, and a proactive approach to maximizing customer value from mission-critical software solutions.

Experience

Work history, roles, and key accomplishments

Senior Account Manager

Clutch.co

Mar 2025 - Jun 2025 (3 months)

Promoted for top quota performance, finishing #1 with a 117% trailing six-month average; managed expanded book driving renewals and scaled customers from <$1K/month to $5K–$11K/month through tailored adoption and cross-sell strategies.

& Customer Success Account Expansion Renewal Management Cross Sell Forecasting Stakeholder Management SaaS

Account Manager

Clutch.co

Nov 2022 - Mar 2025 (2 years 4 months)

Owned a portfolio generating $200K+ MRR, achieved 241% to quota in Q4 2023 and delivered +$31,388 net MRR via consultative cross-sell, upgrades, and structured sales processes.

Account Management Consultative Sales Onboarding Stakeholder Management Analytics CRM

Business Development Manager

Adweek

Jul 2021 - Nov 2022 (1 year 4 months)

Managed 81 SMB and mid-market accounts, drove renewals and upsells by delivering data-driven performance reports and mapping clients to higher-value marketing and brand solutions.

Business Development Upselling performance reporting Cross Functional Collaboration Retention CRM

Account Management Associate

Cvent

Jan 2021 - Jul 2021 (6 months)

Served as primary owner for 600+ SMB and mid-market clients, driving adoption and retention through data-driven discovery, onboarding, and high-volume multi-channel outreach to increase platform usage.

Onboarding Discovery Calls Customer Retention CRM