Liah Bobo

I am a results-oriented Senior Account Manager with over 8 years of agency experience specializing in both B2B and B2C customer-facing roles. My expertise lies in managing multiple client relationships, setting clear expectations, and driving project success through strategic planning and execution. I have a demonstrated ability to lead cross-functional teams, inspire positive outcomes, and deliver impactful marketing strategies.

Throughout my career, I have developed and executed targeted retention strategies that have resulted in significant increases in customer engagement. For instance, at Cardinal Health, I pioneered a customer engagement initiative that increased PEP orders by 15%. I pride myself on fostering strong, trust-based client relationships and delivering exceptional customer service, which has been pivotal in my success in managing over 200 hospital accounts across various regions.

My analytical skills allow me to deliver strategic customer insights through regular data analysis and performance reviews, contributing to increased customer retention and operational improvements. I am passionate about creating customized training initiatives that align with customer workflows and business goals, ensuring high levels of satisfaction and issue resolution.