KGKristyn Grimditch
@kristyngrimditch
Accomplished Senior Account Manager with a focus on healthcare tech.
United StatesWhat I'm looking for
I am an accomplished Senior Account Manager with over 8 years of experience in driving revenue growth and enhancing client success within the healthcare tech and staffing industries. My proven ability to exceed sales goals and develop strategic account plans has allowed me to build strong relationships with clients and stakeholders alike. I pride myself on my exceptional skills in managing high-value accounts, analyzing sales data, and mitigating churn risks, all while delivering outstanding customer experiences across enterprise and SMB segments.
In my current role at Suki.AI, I have successfully driven over 25% quarter-over-quarter growth in the Small and Medium Business Segment by identifying and closing new business opportunities. My focus on relationship building has ensured high levels of customer satisfaction and effective onboarding of our products. Additionally, I have designed user-centric training programs that have significantly enhanced product adoption rates, demonstrating my commitment to client engagement and success.
Throughout my career, I have led high-performing teams, maintained 100% team retention, and facilitated strategic partnerships that have resulted in substantial revenue growth. My analytical approach to assessing customer health and deployment success has allowed me to proactively identify risks and implement tailored solutions. I am passionate about leveraging my skills to drive success and foster long-lasting relationships in the healthcare tech space.
Experience
Work history, roles, and key accomplishments
Customer Success Account Manager
Suki.AI
May 2024 - Present (1 year)
Drove over 25% quarter over quarter growth in the Small and Medium Business Segment by identifying and closing new business opportunities. Built and maintained robust relationships with clinical and IT stakeholders to ensure high levels of customer satisfaction and effective onboarding. Leveraged metrics and analytics to assess customer health and deployment success, proactively identifying risks
Program Manager
RightSourcing
Jan 2023 - Present (2 years 4 months)
Led a team of 7 Client Success Consultants and directed staffing program for 3 hospital system locations. Drove down billing errors by 25% and decreased fill time by 3 days. Maintained 100% team retention and promoted two team members.
Lead, Account Manager
Medely
Apr 2021 - Present (4 years 1 month)
Managed a team of 5 Account Managers and implemented quarterly business reviews with revenue drivers. Collaborated with BI team to create reports and hitlists based on fill rates, leading to an average revenue increase of 11% per AM. Developed and spearheaded training for all new AMs and implemented robust training schedules.
Senior Account Manager
Medely
Apr 2020 - Present (5 years 1 month)
Tasked with taking over high-risk accounts, leading to an average of 7% less churn each month. Responsible for resurrecting an average of 9x more accounts than target, per month. Developed and maintained internal PTO coverage plan, supplemental documents, and best practice documents for AM team.
Account Manager
Medely
Aug 2019 - Present (5 years 9 months)
Managed a book of business including Enterprise Hospital systems, Ambulatory Surgery centers, Physicians offices, and Skilled Nursing Facilities, which generated over 3 million dollars in revenue per quarter. Negotiated bill rates with enterprise facilities with deal sizes ranging to $250K. Facilitated 14x growth in revenue for an Enterprise facility in 6 months, leading it to be Medely’s biggest
Education
Degrees, certifications, and relevant coursework
California State University Northridge
Bachelor of Science, Communication Studies
Grade: Dean's List
Studied Communication Studies. Achieved Dean's List recognition.
UCLA: Extension
Program, Human Resources Management
Grade: Awarded with Distinction
Completed a Human Resources Management Program. Awarded with Distinction.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Kristyn?
You can contact Kristyn and 90k+ other talented remote workers on Himalayas.
Message KristynFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
