Open to opportunities

Carline Mathieu

@carlinemathieu

Message

Dynamic Senior Account Manager with over 15 years of experience.

United States

Message

What I'm looking for

I am looking for a role that fosters collaboration, values client relationships, and offers opportunities for professional growth.

I am a dynamic and forward-thinking Senior Account Manager with over 15 years of experience in client management. My dedication to meeting clients’ business needs has allowed me to establish long-lasting partnerships and retain existing customers. I excel at ensuring mutually beneficial client interactions through strategic management and proactive implementation, streamlining business operations through product training and timely delivery of services.

Throughout my career, I have motivated teams to surpass organizational expectations and exceed enterprising objectives. I have a proven ability to effectively resolve disputes and create innovative solutions that meet the needs of clients while complying with company policies and procedures. My expertise in expanding network connections and identifying business opportunities has been instrumental in delivering tactical business solutions.

Experience

Work history, roles, and key accomplishments

Current

Senior Account Manager

Current

Cambey & West

Jan 2005 - Present (20 years 6 months)

Responsible for overseeing all activities required to fulfill the publication for subscribers. Prepare extensive automatic weekly and month end reports for our Clients.

Relationship Management Account Management Microsoft Office

Client Service Portfolio Manager

NCO Group

Apr 1999 - Present (26 years 3 months)

Consolidated client satisfaction and retention by improving customer experience and enforcing quality customer value in services provided. Managed trusting senior-level client relationships and understanding their objectives to facilitate exceptional levels of service and repeat business.

Client Experience Customer Retention Relationship Building Strategic Planning Communication

Education

Degrees, certifications, and relevant coursework

Spring Valley Senior High

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge and skills across various subjects. Developed strong communication and interpersonal abilities through coursework and extracurricular activities.

Rockland Community College

Associate's Degree, Business Administration

Pursued higher education to further develop professional skills and knowledge. Focused on relevant coursework to enhance capabilities in client management and business operations.