Open to opportunities

Princess Nwabueze

@princessnwabueze1

I am a customer experience and operations professional with over 10 years of experience across customer service, logistics, retail and e-commerce.

Nigeria

Message

What I'm looking for

I am looking for a role that values customer satisfaction, offers growth opportunities, and fosters a collaborative team environment.

I am a customer experience and operations professional with over 10 years of experience across customer service, logistics, retail, e-commerce, and business data analysis. I have strong skills in customer retention, team leadership, KPI tracking, SQL, Excel, and cross-functional collaboration. In my current role, I have helped improve CSAT, reduce churn, strengthen SLA compliance, and improve first contact resolution through data-driven problem solving. I am highly adaptable, detail-oriented, and comfortable working in remote and international environments

Experience

Work history, roles, and key accomplishments

Current

Customer Support Agent and Key Account Executive

Current

Heroshe Logistic Limited

Mar 2021 - Present (5 years 4 months)

Provided exceptional customer support via phone, email, and live chat channels to resolve inquiries, troubleshoot issues, and ensure customer satisfaction. Managed a portfolio of high-value clients, achieving 65% customer retention and growing monthly revenue by 27% through upselling and service optimization.

Customer Support Live Chat CRM Account Management Data Analytics Upselling Logistics Freshchat Instagram Twitter

Team Lead, Customer Service

House of Tara International

Jan 2018 - Present (8 years 6 months)

Led a team of 5 customer service representatives, providing guidance and support to improve overall team performance and increase customer satisfaction ratings by 20%. Developed and implemented performance metrics and a customer feedback system, resulting in significant increases in CSAT scores.

Team Leadership Customer Service Performance Metrics Training Process Improvement CRM Microsoft Office

Customer Service Associate

House of Tara International

Sep 2014 - Present (11 years 10 months)

Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner. Utilized CRM software to track customer interactions and identified opportunities for process improvements, collaborating with the sales team to increase average order value by 50%.

Customer Service CRM Software Process Improvement Data Entry Upselling

Education

Degrees, certifications, and relevant coursework

Lagos State University

Diploma, Economics

2014 - 2014

Completed a diploma program in Economics, gaining foundational knowledge in economic principles and theories. Studied microeconomics, macroeconomics, and statistical analysis relevant to economic trends.

Delta State University

Bachelor of Science, Applied Mathematics

2009 - 2013

Obtained a B.Sc. in Applied Mathematics, focusing on the practical application of mathematical concepts. Developed strong analytical and problem-solving skills through coursework in calculus, linear algebra, and differential equations.