Open to opportunities

Martha Ligia Restrepo Fernandez

@marthaligiarestrepof

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Results-driven sales and customer experience specialist with international relations background.

Colombia

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What I'm looking for

I seek roles where I can drive sales growth and exceptional customer experiences, use CRM and digital marketing tools, and contribute to a collaborative, high-performance team.

I am a results-driven sales and customer experience specialist with 8+ years working with multinational companies and fast-paced sales environments. I consistently exceed sales targets, manage CRM and marketing platforms, and deliver exceptional customer experiences across multicultural markets.

My background includes real estate acquisitions, digital property marketing, and high-volume customer sales where I achieved top nationwide rankings and high customer satisfaction scores. I am a strong communicator, organized team player, and problem-solver who leverages tools like Follow Up Boss, Leadpages, and digital marketplaces to drive growth.

Experience

Work history, roles, and key accomplishments

Sales Assistant

Scout Land Group

Jan 2024 - Jan 2026 (2 years)

Supported land acquisition and sales operations by managing CRM workflows, optimizing property listings across web and social platforms, and producing basic digital media to improve lead conversion and data accuracy.

CRM Management Facebook Marketplace LeadPages Video Editing Digital Marketing

Acquisitions Specialist

2x4 Construction

Jan 2022 - Jan 2024 (2 years)

Sourced and qualified property acquisition leads through outbound/inbound outreach, built seller rapport, assisted in negotiation and coordinated next steps to support pipeline growth and deal execution.

Lead Generation Property Acquisition Pipeline Management CRM Outreach Record keeping

Customer Sales Agent

Teleperformance

Jan 2020 - Jan 2022 (2 years)

Handled 90+ daily calls for Xfinity Mobile, driving sales, onboarding and account management; achieved an 85% customer satisfaction score and ranked top nationwide for six months, including 43 lines sold in one month.

Customer Onboarding Account Management Call Center Operations Performance Metrics Customer Satisfaction

Customer Sales Agent

Caribe Jewelry

Jan 2017 - Jan 2020 (3 years)

Delivered personalized sales and after-sales service to international luxury clientele, leveraging product knowledge and relationship selling to drive repeat business and high-value transactions.

Customer Service Product Knowledge Upselling