Looking for a job

Juan Esteban Duque Villa

@juanestebanduquevill

I generate qualified real estate leads through bilingual outbound calling, CRM management, and persuasive appointment setting.

Colombia

Message

What I'm looking for

I'm looking for a results-driven role where I can use bilingual outreach, lead qualification, appointment setting, CRM management, and client communication to help a team grow.

I've generated 35–55 qualified leads monthly for U.S. real estate investors at Lamassu Media SAS, helping third-party closing teams achieve an average of 3–5 closed deals per month. I work comfortably in fast-paced outbound calling environments, qualifying prospects, managing pipelines, and maintaining accurate CRM records.

At Cardona Homes, I conduct probate and distressed-property outreach, negotiate with homeowners, schedule appointments, and support recruiting and operations. I've also supported AT&T and Iberia Airlines customers, bringing advanced English and native Spanish communication, empathy, and strong ownership to every client interaction.

Experience

Work history, roles, and key accomplishments

Current

Acquisitions Specialist / Appointment Setter / Virtual Assistant

Current

Cardona Homes

Jan 2025 - Present (1 year 8 months)

Conduct high-volume outbound cold-calling for probate and distressed property owners, qualifying sellers and generating acquisition opportunities. Support recruiting, candidate sourcing, and administrative tasks.

Cold Calling Lead Qualification Negotiation Mojo CRM Appointment Scheduling Recruitment Training

Appointment Setter and Lead Generator

Lamassu Media SAS

Jan 2023 - Dec 2025 (2 years 11 months)

Generated 35-55 qualified leads per month for U.S. real estate investors, ranking in the top 10. Achieved record lead generation during nesting period and earned performance bonuses.

Lead Generation CRM Sales Pipeline Outbound Calling Data Entry

Virtual Assistant / Appointment Setter

Proplug

Jan 2024 - Dec 2024 (11 months)

Drove new business development through cold-calling campaigns to generate appointments for virtual staffing services. Assisted in launching a new project with email marketing and LinkedIn branding.

Cold Calling Appointment Setting Email Marketing LinkedIn Client Communication

Customer Service Specialist

Foundever

Jan 2022 - Dec 2023 (1 year 11 months)

Managed passenger and VIP customer inquiries for Iberia Airlines, including flight changes, hotel bookings, and refunds. Recognized for excellent call handling and problem ownership, ensuring high customer satisfaction.

CRM Customer Service Booking Platforms Problem Solving Communication Skills

Social Media Specialist

AT&T

Jan 2021 - Dec 2022 (1 year 11 months)

Boosted customer retention by resolving social media complaints for AT&T, consistently exceeding team KPIs. Managed inquiries from high-profile clients and provided backup support and training to team members.

CRM Customer Service Social Media Management Problem Solving Communication Skills

Education

Degrees, certifications, and relevant coursework

SENA Colombia

Advertising and Marketing Development, Advertising and Marketing

Ongoing program focused on developing strategies for digital marketing, preparing campaigns and advertising material to enhance companies' image and communication.