At SAP Colombia S.A.S, I managed 6–10 enterprise accounts across Colombia, Central America and Suriname for SAP Ariba and Spend Management. I drove adoption, prepared renewals and identified cross-sell and up-sell opportunities.
I presented quarterly business reviews to C-level executives and used customer assessments, Outcome Success Plans and the Customer Value Journey framework to align teams and support customer goals. I also tracked account health and retention metrics to flag churn risks.
At Nub 7/8, a Cisco partner, I handled activation and onboarding for Cisco network and cybersecurity solutions, supporting 5–6 customers per month. In my current role at SunWell Solar Solutions, I built the sales toolkit and designed a lead-to-customer workflow with CRM pipeline and approval processes.
