Felipe Cardona

I am a results-driven Sales Professional with over 5 years of experience in sales leadership, customer relationship management, and consultative solution selling. My expertise lies in managing leads from qualification to close, utilizing the SPIN methodology to uncover client needs and deliver tailored property solutions. I excel in orchestrating seamless customer journeys through multi-channel outreach, including calls, SMS, and email, while optimizing CRM-driven pipelines and collaborating with cross-functional teams.

In my previous role as a Sales Team Leader at Klarna Financial Services, I led a high-performing sales team, managed daily operations, and implemented performance improvement plans. I conducted coaching sessions and team training to enhance service delivery and foster team development. My experience as a Customer Success Agent at Home Depot further honed my communication and problem-solving skills, allowing me to manage high-volume workloads while ensuring customer satisfaction.

Currently, as a Real Estate Lead Manager at Kateby Connect, I manage direct contact with homeowners to facilitate property purchases. I have improved time management and booking accuracy, qualified homeowners to close deals, and built a knowledge base automation with AI. I am passionate about helping teams grow and thrive in a collaborative environment.