Martha Etim

Coordinated dispatch operations and daily logistics activities, ensuring timely shipment tracking and delivery communications. Managed driver and shipper/broker updates, handled operational email communication, and supported IFTA compliance processes through coordination with filing agents.

Provided ongoing administrative support to small businesses in the U.S. and Nigeria, managing inboxes, scheduling appointments, and handling data entry and document formatting. Created professional reports, organized digital files, and followed up on client tasks, utilizing Google Docs, Trello, WhatsApp, and Zoom for daily communication.

Edited product images to meet company quality standards while meeting daily production targets under strict deadlines. Collaborated remotely with a U.S.-based team by following project guidelines and managing time effectively in a fast-paced environment.

Handled live chat and email inquiries for an online furniture business, resolving delivery issues and updating order statuses. Maintained records of support cases and contributed to improving service response time, collaborating with a remote team using Slack, Gmail, and Trello.

Edited over 100 rug and product images daily for an eCommerce client, consistently meeting productivity targets. Maintained high-quality editing standards using Canva and basic Adobe Photoshop for cropping, resizing, and formatting images.

Welcomed guests, managed reservations, and handled cash register duties. Prepared sales reports and tracked expenses using restaurant software, ensuring smooth coordination of daily orders between the kitchen and front desk.

Studied Accounting at Afe Babalola University, Ado Ekiti, Nigeria. Gained foundational knowledge in financial principles and practices.

Earned a Bachelor of Science (B.Sc.) in Accounting from Afe Babalola University from 2016 to 2019.