Martha Etim
@marthaetim
Motivated virtual assistant with expertise in customer support.
NigeriaWhat I'm looking for
I am a motivated and detail-oriented Virtual Assistant with over 2 years of experience in customer support, chat and email communication, calendar management, and administrative tasks. I have successfully supported international clients across various industries, including eCommerce, service, and hospitality. My certification from ALX as a Virtual Assistant has equipped me with the skills to handle multiple platforms effectively, including Trello, Google Workspace, and Canva.
In my recent role as a Freelance Virtual Assistant, I provided ongoing administrative support to small businesses in the U.S. and Nigeria. I managed inboxes, scheduled appointments, and handled data entry and document formatting. My ability to create professional reports and organize digital files has been instrumental in ensuring smooth operations for my clients. I pride myself on my independence, meeting deadlines, and delivering top-notch remote service.
Experience
Work history, roles, and key accomplishments
Virtual Assistant & Admin Support
Martha Etim Virtual Assistant
Mar 2023 - Present (2 years 4 months)
Provided ongoing administrative support to small businesses in the U.S. and Nigeria, managing inboxes, scheduling appointments, and handling data entry and document formatting. Created professional reports, organized digital files, and followed up on client tasks, utilizing Google Docs, Trello, WhatsApp, and Zoom for daily communication.
Customer Support Assistant
Jannah Home Interiors
Oct 2022 - Feb 2023 (4 months)
Handled live chat and email inquiries for an online furniture business, resolving delivery issues and updating order statuses. Maintained records of support cases and contributed to improving service response time, collaborating with a remote team using Slack, Gmail, and Trello.
Image Editor
Homeroot
Jan 2022 - Sep 2022 (8 months)
Edited over 100 rug and product images daily for an eCommerce client, consistently meeting productivity targets. Maintained high-quality editing standards using Canva and basic Adobe Photoshop for cropping, resizing, and formatting images.
Customer Service & Admin Officer
Local Restaurant
Jun 2021 - Nov 2021 (5 months)
Welcomed guests, managed reservations, and handled cash register duties. Prepared sales reports and tracked expenses using restaurant software, ensuring smooth coordination of daily orders between the kitchen and front desk.
Education
Degrees, certifications, and relevant coursework
Afe Babalola University
B.Sc. Accounting, Accounting
Studied Accounting at Afe Babalola University, Ado Ekiti, Nigeria. Gained foundational knowledge in financial principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Interested in hiring Martha?
You can contact Martha and 90k+ other talented remote workers on Himalayas.
Message MarthaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
