Oyinlola Okunlola

I’m a Virtual Assistant and Customer Support professional, delivering administrative support, customer communication, order coordination, and workflow organisation in fast-paced environments. I’m known for attention to detail, clear communication, and keeping accuracy and confidentiality while managing multiple priorities independently.

As a Logistics Coordinator (Oct. 2025 - May 2026), I coordinated daily administrative and operational activities by managing delivery schedules, updating tracking records, and maintaining accurate documentation for 10+ orders per day. I also served as the primary point of contact for customers and delivery personnel, resolving inquiries and coordinating updates through phone and WhatsApp.

I maintain organised spreadsheets to track order status, customer information, payment records, and delivery progress, improving visibility across ongoing operations. I monitored cash, transfer, and invoice payments, identifying discrepancies and escalating issues for prompt resolution while keeping financial records accurate.

I’m skilled across email management, calendar scheduling, document management, online research, CRM administration, and data tracking using Google Workspace and tools like Notion, ClickUp, Make.com, and Zapier. I continue to build capability through programs and certifications, including a Virtual Assistant Programme (ALX Africa) and Customer Service Foundations, supported by customer-service and simulation learning.