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blossom okechukwu

@blossomokechukwu

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Operations Coordinator at MISSION LOGISTICS, coordinating daily logistics and verifying specifications for 50+ orders.

Nigeria

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What I'm looking for

I’m looking for a fully remote role with flexible hours that can accommodate US or UK time zones, including night, weekend, or rotating shifts.

At MISSION LOGISTICS, I coordinate daily order verification and outbound communications, validating specifications for 50+ orders. I also streamline merchant order pathways and coordinate delivery routes.

I monitor shipment KPIs and work with inventory managers to check stock levels and maintain accurate product availability. I prepare daily KPI reports and operational summaries for senior management.

As a Customer Care Representative at MISSION LOGISTICS, I handled more than 50 daily customer touchpoints across phone and SMS. I investigated delivery delays, shared tracking updates, and worked with merchant and field logistics teams to resolve order discrepancies.

My training in virtual assistance and customer operations included lead generation, cold calling, appointment setting, and executive administrative support. I’m equipped for fully remote work and flexible across US and UK time zones, including night, weekend, and rotating shifts.

Experience

Work history, roles, and key accomplishments

Current

Team Leader / Operations Coordinator

Current

Mission Logistics

Jan 2024 - Present (2 years 10 months)

Direct daily order verification and outbound communication workflows, validating specifications for 50+ daily orders. Coordinate logistics, route planning, and KPI monitoring to optimize turnaround times and maintain high on-time delivery rates.

Order Verification Logistics Coordination Route Planning KPI Monitoring Vendor Management Escalation Handling Conflict Resolution Data Driven Decision Making

Customer Care Representative

Mission Logistics

Jan 2023 - Dec 2024 (1 year 11 months)

Managed high-volume inbound and outbound customer inquiries across phone and SMS, exceeding resolution quality standards. Investigated delivery delays, provided real-time tracking transparency, and collaborated with teams to streamline fulfillment procedures.

Customer Support Inbound Calls Outbound Calls SMS Problem Solving Collaboration Customer Retention

Education

Degrees, certifications, and relevant coursework

Urban Girls Secondary School

Senior Secondary School Certificate, General Studies

Completed secondary education and earned the Senior Secondary School Certificate (SSCE).

Spring Circle Solutions

Professional Certification in Virtual Assistance & Customer Operations, Virtual Assistance & Customer Operations

2025 - 2025

Completed professional training in virtual assistance, customer support, and executive admin support, with practical focus on lead generation, cold calling, appointment setting, and project management.