Chinenye Jacinta

I am an organized, detail-oriented Virtual Assistant with experience supporting small businesses and entrepreneurs remotely. I specialize in administrative support, e-commerce order management, and customer service across chat, email, and WhatsApp.

Since 2022 I have freelanced managing client schedules, emails, online store operations, product listings, and order tracking, while maintaining a strong customer-satisfaction focus. I also create basic social media content using Canva and produce weekly client reports based on online research.

Previously, as a Customer Service Assistant in Lagos (2020–2022), I handled inquiries, resolved complaints, processed orders, and maintained inventory records in Excel, contributing to improved client retention. I am proficient with Google Workspace, Microsoft Office, Trello, Asana, and Canva.

I am reliable, tech-savvy, and committed to helping businesses run smoothly by streamlining operations, improving customer experiences, and keeping accurate data and reporting.