Open to opportunities

Emelda Opara

@emeldaopara

Message

I am a virtual assistant and customer care professional specializing in admin and logistics support.

Nigeria

Message

What I'm looking for

I seek remote or hybrid roles in virtual assistance, customer care, or logistics where I can streamline operations, support clients, and grow in a collaborative, customer-focused team.

I am a versatile, results-driven virtual assistant and customer care professional with strong organisational and communication skills. I deliver dependable administrative support, CRM assistance, and logistics coordination to ensure smooth operations.

In freelance and in-house roles I provided calendar management, appointment scheduling, email handling, data entry and document management, consistently meeting deadlines and improving workflow. I have a record of streamlining operations and responding to customer inquiries with timely, high-quality service.

I also bring hands-on experience in logistics planning, vendor liaison, inventory control and cash handling, with a focus on accuracy and timely delivery. I completed a Customer Relationship Management course and apply CRM best practices to foster positive customer relationships.

I am dedicated to delivering high-quality service, adapting quickly to new challenges, and contributing effectively in remote, hybrid or on-site roles. I seek opportunities where I can support teams, improve processes, and continue to grow professionally.

Experience

Work history, roles, and key accomplishments

Logistics Officer

Clarindablondeskincare

Jun 2023 - Jan 2024 (7 months)

Managed movement of goods and liaised with vendors and customers to resolve logistical challenges, ensuring timely delivery operations. Improved resource allocation and optimized delivery timelines through efficient logistics planning.

Logistics Coordination Scheduling Resource Allocation Communication Problem Solving

Virtual Assistant

Freelance

Feb 2022 - Jan 2023 (11 months)

Provided administrative support to multiple clients including calendar management, email handling, and data entry, improving task turnaround and client satisfaction. Coordinated project tasks and responded to customer inquiries with timely, high-quality service.

Calendar Management Data Entry CRM Google Workspace Microsoft Office Project Coordination Customer Service

Customer Service Cashier

Vatican Bells Pharmacy

Jan 2016 - Jan 2017 (1 year)

Handled daily cash transactions and ensured financial accuracy while providing excellent customer service and product recommendations. Supported inventory control and maintained organized stock records to improve store operations.

Customer Service Inventory Control Product Recommendations Record keeping Communication

Customer Service Cashier

Worthy Trust Interior Wallpapers

Mar 2014 - Jan 2015 (10 months)

Processed payments and maintained accurate financial records while assisting customers with product selection and resolving concerns to enhance the shopping experience. Maintained a clean, organized workspace to support efficient store operations.

Payment Processing Financial Record Organization Customer Support Organization Communication