Open to opportunities

Lilian Okeke

@lilianokeke

Virtual Assistant specializing in customer support, scheduling, and admin operations—fast responses, organized workflows, and reliable delivery.

Nigeria

Message

What I'm looking for

I’m looking for a remote role where I can handle customer inquiries and scheduling efficiently. I thrive in organized, high-volume environments and I want to support clients with fast responses, accurate records, and dependable follow-through.

I’m a results-driven Virtual Assistant trained in email/calendar management, chat and customer support, CRM tools, and administrative workflows. I manage high volumes of inquiries remotely, helping reduce response time and maintain excellent client satisfaction.

In my freelance work and prior admin/customer support roles, I respond to customer inquiries via chat and email, resolve complaints, and keep accurate digital records. I also handle scheduling, calendar coordination, online research, and reporting—while maintaining strong task management, organization, and a 100% task completion rate.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Freelance

Jan 2025 - Present (1 year 5 months)

Managed high-volume customer inquiries via chat and email (50+ per day) and reduced response time by 30% through improved message organization. Scheduled appointments, maintained accurate digital records, and achieved a 100% task completion rate while handling multiple responsibilities.

Customer Support Live Chat Scheduling CRM Tools Data Entry Documentation Management Online Research

Customer Support Admin

AtlasLogistic Company

Jan 2023 - Jan 2024 (1 year)

Handled daily customer inquiries via chat and email, resolving complaints to improve customer satisfaction. Performed data entry and document organization, supporting administrative coordination and task management.

Customer Support Chat Support Email Support Complaint Resolution Data Entry Document Management Administrative Coordination Task Management

Kitchen Supervisor

Greatland Hotels

Jan 2018 - Jan 2023 (5 years)

Supervised daily kitchen operations in a fast-paced environment, delivering strong customer service under pressure. Coordinated daily tasks, managed team members, and improved problem-solving and time management skills.

Kitchen operations Team Supervision Customer Service Multitasking Task Coordination Problem Solving Time Management Fast Paced Environment