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Adefunke Siyanbade

@adefunkesiyanbade

Detail-oriented virtual assistant and customer support professional.

Nigeria
Message

What I'm looking for

I seek a remote role providing administrative or customer support where I can apply organized workflows, improve customer satisfaction, and grow with a collaborative team that values reliability and clear communication.

I am a detail-oriented Virtual Assistant and Customer Support professional with over five years of remote administrative and customer-facing experience across retail, logistics, education, and nonprofit environments. I specialize in email and calendar management, documentation, data entry, multi-channel customer communication, and supporting operational workflows to improve first-contact resolution and customer satisfaction.

I have coordinated logistics and deliveries, maintained accurate records, onboarded members, supported event coordination, and taught administrative classroom duties while volunteering for NGOs on training and event support. I learn new tools quickly (Google Workspace, Microsoft Suite, Notion, HubSpot) and reliably deliver organized, timely support in fast-paced remote settings.

Experience

Work history, roles, and key accomplishments

RC
Current

Virtual Assistant

Rodney’s Collection

May 2025 - Present (9 months)

Provide multi-channel customer support and administrative services, handling inquiries across phone, email, chat, and social media while managing inboxes, schedules, and documentation to improve first-contact resolution and operational efficiency.

FY

Customer Service & Logistics Coordinator

Fila Yoruba

Mar 2024 - Apr 2025 (1 year 1 month)

Coordinated customer service and logistics operations, liaising with logistics partners to manage deliveries, returns, and order follow-ups while maintaining accurate customer and delivery records to improve engagement.

Education

Degrees, certifications, and relevant coursework

University of Ibadan logoUI

University of Ibadan

Bachelor of Arts, Theatre Arts

Grade: Second Class Upper Division

Earned a Bachelor of Arts in Theatre Arts with Second Class Upper Division from the University of Ibadan.

Tech stack

Software and tools used professionally

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Adefunke Siyanbade - Virtual Assistant - Rodney’s Collection | Himalayas