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Marta User

@martauser8

Customer Success Specialist at HP, where I turned an enterprise onboarding pilot into a playbook and increased device enrolment by 60%.

Spain

Message

At HP, I manage post-sale customer success across an EMEA portfolio, supporting onboarding and adoption of HP Workforce Experience Platform. I led an enterprise onboarding pilot that increased device enrolment by 60%, then translated its findings into a four-touchpoint, 30-day onboarding journey approved by senior leadership.

I also created sales enablement materials adopted by 400+ representatives across EMEA and built live Power BI dashboards to inform content and campaign decisions. Earlier, I managed B2B accounts, built an online KPI-tracking platform, and co-founded Foodie Blender, where I managed the customer lifecycle and e-commerce experience.

Experience

Work history, roles, and key accomplishments

Current

Customer Success & Enablement Specialist

Current

HP Inc.

Jan 2024 - Present (2 years 9 months)

Owns post-sale customer success for EMEA portfolio, managing lifecycle from onboarding to renewal. Led pilot increasing device enrolment by 60% and developed a 30-day onboarding playbook.

Customer Success Onboarding Adoption WXP Training Jira Data Analysis

Sales Enablement & Content Lead

HP Inc.

Jan 2021 - Dec 2024 (3 years 11 months)

Co-designed internal enablement tool and created Power BI dashboards. Developed sales enablement materials adopted by 400+ sales reps, contributing to estimated 25% sales increase.

Sales Enablement Power BI SharePoint Microsoft Teams Content Strategy Project Management

Account Manager - EMEA

HP Inc.

Jan 2020 - Dec 2021 (1 year 11 months)

Managed 800+ B2B accounts, exceeding sales quota by 140% quarterly. Built KPI-tracking platform and developed relationships with C-level executives.

Account Management Sales KPI Tracking CRM Pipeline Management

Co-Founder | Customer Experience & E-commerce

Foodie Blender

Jan 2018 - Dec 2020 (2 years 11 months)

Owned full customer lifecycle and managed e-commerce website. Drove engagement and retention through personalized communication.

Customer Experience Ecommerce Customer Retention Digital Marketing

Area Sales Manager

Arthur Holm

Jan 2017 - Dec 2019 (2 years 11 months)

Managed end-to-end customer journey and negotiated contracts with international clients. Represented company at trade fairs, converting 20% of contacts into clients.

Sales Negotiation Customer Relationship Management HubSpot Trade Shows