Open to opportunities

Anders Larsen

@anderslarsen

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Results-oriented professional specializing in Customer Success and Account Management.

Spain

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What I'm looking for

I am looking for a role that fosters collaboration and innovation, where I can drive customer success and contribute to strategic growth.

I am a results-oriented professional with extensive experience in Customer Success and Account Management, particularly in managing enterprise accounts. My career has been marked by a proven track record of implementing innovative, customer-centric strategies that drive growth and enhance client satisfaction. At Autodesk, I developed a collaborative workflow model that led to the creation of an EMEA-wide collaboration guide, showcasing my ability to foster teamwork across departments.

Currently, as a Consultant specializing in Customer Success Strategies in the food sector, I help organizations optimize their operations and enhance customer experiences. My role involves facilitating effective communication between internal teams and clients, conducting discovery calls to identify pain points, and developing actionable sales processes. I take pride in empowering companies to achieve their goals through tailored CRM solutions and strategic engagement.

Experience

Work history, roles, and key accomplishments

Current

Consultant - Customer Success Strategies

Current

Self-Employed

Jul 2024 - Present (1 year)

Specialized in implementing Customer Success and Sales Strategies for companies in the food sector, facilitating clear communication between internal teams and clients. Conducted in-depth discovery calls to identify customer pain points and crafted tailored value propositions, while also assisting in developing and executing actionable sales processes. Optimized CRM systems to enhance contact trac

Customer Success Sales Strategy Communication Value Proposition Sales Processes Client Relationship Management Business Development

Enterprise Customer Success Manager

Aiven

Sep 2022 - Jun 2024 (1 year 9 months)

Managed large enterprise accounts with a customer-centric approach, including biweekly meetings with tier-one customers and integrating Solutions Architects for technical support. Conducted monthly commercial meetings to drive growth and identify pain points, resulting in significant account expansion. Prevented churn for Swiss Re and achieved 125% MRR growth for Talon.One by optimizing services a

Enterprise Account Management Customer Centricity Account Expansion Churn Prevention Client Relationship Management

Strategic Customer Success Consultant

Autodesk

Apr 2020 - Sep 2022 (2 years 5 months)

Developed and implemented a comprehensive EMEA workflow that enhanced collaboration among sales, product teams, and technical specialists, leading to the establishment of the Strategic Customer Success Manager role. Fostered strong relationships with internal and external stakeholders to ensure optimal customer experience and outcomes. Recognized with the Y20 Super Collaborator Award for innovativ

Customer Success Management Workflow Optimization Stakeholder Management Customer Experience Team Collaboration

Customer Success Specialist

Autodesk

Nov 2018 - Apr 2020 (1 year 5 months)

Played a crucial role in aligning customer goals with internal resources, significantly enhancing overall customer satisfaction and retention. Commended for substantial development in customer engagement practices. Contributed to creating a great overall customer experience.

Customer Success Internal Resource Coordination Customer Satisfaction Customer Retention Customer Engagement Customer Experience Relationship Building

Head of Customer Relations and Sales

EsoftCreative

Apr 2014 - Sep 2018 (4 years 5 months)

Successfully scaled the team from 5 to 40 members, significantly improving service delivery in the Danish real estate market. Achieved this through effective customer relationship management. Led the customer relations and sales functions.

Customer Relations Management Sales Management Scaling Teams Service Delivery Effectiveness Real Estate Customer Relationship Management Leadership Business Growth

Copywriter/Strategy/Account Manager

Various Agencies

Apr 2005 - Aug 2014 (9 years 4 months)

Developed and executed creative strategies across multiple agencies, enhancing brand messaging and driving customer engagement. Managed various accounts, ensuring client satisfaction and project success. Contributed to strategic planning and copywriting efforts.

Copywriting Creative Strategy Account Management Customer Engagement Strategic Planning Customer Satisfaction Project Management

Education

Degrees, certifications, and relevant coursework

University of Copenhagen

Master of Arts, Danish and Communication, Language, Media, and Communication

Studied a comprehensive curriculum covering Danish language, media, and various aspects of communication. Gained expertise in linguistic analysis, media theory, and effective communication strategies.