Camilla Iuvara

I’m a Customer Success professional with international B2B SaaS experience across the Italian market, currently managing a 620+ hospitality-customer portfolio. I focus on consultative, data-driven work that strengthens retention, expansion, and cross-functional collaboration.

In my current role as Account Manager (Customer Success) at Amenitiz, I’ve achieved 99.8% NRR in Q1 (134.64% of target) and 97.5% NRR in Q2 (204.47% of target). I also delivered a 52% churn win-back rate by recovering 68 out of 120 churn requests.

I drive adoption by aligning platform capabilities with business objectives, running strategic business reviews, and monitoring customer health and account performance to mitigate churn risk. I generate additional revenue through upselling and cross-selling, including onboarding fee opportunities.

I keep execution tight with account planning, forecasting, and customer engagement tracked in HubSpot CRM, supported by a high-touch cadence of customer meetings and touchpoints. Previously, I built outbound pipeline discipline and discovery skills as a Sales Development Representative and supported international AR/VR digital campaigns as a Marketing Specialist.