Raul Garcia
@raulgarcia1
Customer Success Manager focused on onboarding and activation to drive adoption, retention, and faster time-to-value.
SpainWhat I'm looking for
I’m a Customer Success professional specializing in onboarding and activation, with 7+ years in customer-facing roles across support and revenue teams.
At Landbot, I designed tailored onboarding programs that boosted engagement 20%, streamlined activation to cut time-to-value 15%, and built client relationships that increased retention 25%. I partner cross-functionally to translate customer goals into scalable processes, drive adoption, and resolve issues quickly.
Previously as a Senior Sales Development Representative and Sales Development Representative at Landbot, I helped build the sales pipeline by engaging inbound prospects, qualifying leads, and coordinating handoffs with account executives—using tools like email and Intercom to improve lead qualification and follow-up.
Earlier, I led a Customer Support Department at Autosol S.C.A., managing recruitment, scheduling, and customer communications, and I started as a Customer Support Agent handling live chat, phone, and email ticketed support with a strong focus on complaint resolution and satisfaction.
Experience
Work history, roles, and key accomplishments
Designed and implemented tailored onboarding and activation strategies to improve customer engagement and retention. Analyzed customer feedback and collaborated with product and support teams to resolve client issues and refine service quality.
Engaged inbound prospects across multiple channels, qualified leads, and facilitated meetings with account executives. Managed inquiries via email and Intercom and documented interactions to optimize the sales funnel and conversions.
Qualified inbound leads across multiple channels and coordinated meetings with account executives. Handled customer/prospect inquiries via email and Intercom and documented interactions to support follow-up and lead quality improvement.
Customer Support Department Manager
Autosol S.C.A.
Oct 2020 - Dec 2021 (1 year 2 months)
Led the customer support department, improving team efficiency and customer satisfaction. Managed recruitment, shift planning, task assignment, and customer/supplier video conferences to maintain strong relationships.
Customer Support Agent
Autosol S.C.A.
Apr 2018 - Oct 2020 (2 years 6 months)
Provided customer support via live chat, phone, and email, resolving complaints to maintain customer satisfaction. Used ticketing systems to document requests, escalate issues, and track cases to improve service quality.
Education
Degrees, certifications, and relevant coursework
Raul hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Job categories
Skills
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