@celiacatalanvila
Senior Customer Success Manager at Skello, keeping portfolio churn below 1% and increasing monthly-to-annual customer conversions.
SpainAt Skello, I manage a portfolio of 400–500 SaaS accounts across onboarding, adoption, renewal, and expansion. I’ve maintained churn below 1% and increased conversion from monthly to annual commitments through engagement strategies and adoption plans.
I also implemented health scoring to anticipate churn and identify customer needs. At Mediktor, I supported customers through onboarding, adoption, and growth, and implemented retention strategies.
Work history, roles, and key accomplishments
Skello
Mar 2025 - Present (1 year 7 months)
Manages a high-volume portfolio of 400-500 accounts in a SaaS environment, increasing conversion from monthly to annual commitments and maintaining churn below 1%. Responsible for full customer lifecycle, upselling, cross-selling, and implementing health scoring systems.
Skello
Jan 2024 - Mar 2025 (1 year 2 months)
Managed customer success activities for Skello, focusing on onboarding, adoption, and retention.
Mediktor
Mar 2023 - Jan 2024 (10 months)
Supported customers through onboarding, adoption, and growth phases, implemented retention strategies, and identified improvement and expansion opportunities.
Mediktor
Nov 2022 - Mar 2023 (4 months)
Developed marketing initiatives, produced content such as corporate videos and campaigns, and conducted benchmarking and market tracking.
Mattel
Nov 2021 - Oct 2022 (11 months)
Supported brand and product strategy development, analyzed the toy market and competition, and performed benchmarking across EMEA countries.
BCN3D
Dec 2020 - Nov 2021 (11 months)
Managed partners and distributors, developed long-term business relationships, and handled sales forecasting and stock control.
Degrees, certifications, and relevant coursework
High School
High school education at Haut-Lac International Bilingual School in Vevey, Switzerland.
Bachelor's Degree in Business Administration (BBA), Business Administration
Bachelor's Degree in Business Administration (BBA) from ESADE Business School in Barcelona, Spain.
Exchange Program
Exchange program at Università Commerciale Luigi Bocconi in Milan, Italy.
SpainYou can contact Celia and 90k+ other talented remote workers on Himalayas.
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