Looking for a job

Marsha Clarke

@marshaclarke

Message

Talented customer service specialist with success in maximizing customer satisfaction.

Jamaica

Message

What I'm looking for

I am looking for a role that values customer relationships and offers growth opportunities in sales and support.

I am a dedicated Customer Support and Sales Specialist with a proven track record in maximizing customer satisfaction and driving sales. My experience spans over several years, where I have honed my skills in customer engagement and relationship building. I effortlessly connect with customers, promoting long-term loyalty while skillfully pursuing sales to achieve profit targets and exceed personal quotas.

In my recent role as a Sales Chat Agent at Chat Assasins LLC, I managed client social media interactions, identifying upsell opportunities by understanding customer needs. My ability to adapt my communication style has allowed me to effectively connect with a diverse client base, consistently meeting and exceeding monthly sales targets. Prior to this, I served as a Medical Agent/Customer Service Representative at ItelBPO Smart Solutions, where I was recognized as a Rising Star and received the Client Recognition of Top Performer awards for my contributions.

Experience

Work history, roles, and key accomplishments

Sales Chat Agent

Chat Assasins LLC

Sep 2022 - Sep 2024 (2 years)

Managed client social media inboxes using Manychat, identifying upsell opportunities by understanding customer needs and recommending relevant services. Consistently met and exceeded monthly sales targets through effective customer engagement and product knowledge.

ManyChat Social Media Management Sales Customer Engagement Upselling Product Knowledge Communication

Medical Agent/Customer Service Representative

ItelBPO Smart Solutions

Nov 2015 - Sep 2018 (2 years 10 months)

Conducted outbound calls to insurance companies to secure payments for behavioral health claims, developing research talent for higher payout rates. Collaborated with insurance carriers and agents to obtain crucial customer coverage details, earning 'Rising Star' and 'Top Performer' awards.

Outbound Calling Claims Customer Service Research Payment Processing Interpersonal Communication Problem Solving Medical Billing

Education

Degrees, certifications, and relevant coursework

Montego Bay Community College

Certificate, Pre-University Studies

Grade: N/A

Completed pre-university studies, focusing on foundational academic subjects. Prepared for further higher education through a comprehensive curriculum.

Montego Bay High School for Girls

CXC O'Levels/GED, General Studies

Achieved CXC O'Levels/GED qualifications, demonstrating proficiency across various subjects. Developed a strong academic foundation during secondary education.