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Sansha Lowden

@sanshalowden

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Customer-focused support specialist with 5 years' multichannel experience and CRM expertise.

Jamaica

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What I'm looking for

I seek a customer-centric role where I can leverage multichannel support and CRM expertise, contribute to process improvements, and grow through new responsibilities and training.

I am a customer-focused support specialist with four years' experience delivering high-quality service across email, chat, phone, and social channels in both remote and on-site settings. I consistently resolve inquiries quickly and accurately, supporting orders, shipping, billing, product guidance and technical issues while maintaining calm in fast-paced environments.

Throughout my roles I have high accuracy in documentation and data entry, improved response times, and boosted customer satisfaction—resolving 95% of inquiries within 24 hours at one role and maintaining 99% processing accuracy in others. I have hands-on experience with CRM and helpdesk platforms, analytics-driven social media growth, and process improvement that reduced errors and scheduling delays.

I bring empathy, attention to detail, and strong cross-team collaboration to every position, and I continuously upskill—holding certifications including Data Entry Processor Level 2 and Google AI Essentials—to deliver efficient, customer-centric support that drives retention and operational improvements.

Experience

Work history, roles, and key accomplishments

Receptionist / Administrative Clerk

Genesis Insurance Brokers

Jul 2025 - Jan 2026 (6 months)

Managed front desk operations and processed documents with 99% accuracy, enhancing customer satisfaction and professional company image.

Front Desk Operations Administrative Support Data Entry Customer Service Reception

Social Media Manager

Goshore Courier

Mar 2024 - Jan 2026 (1 year 10 months)

Managed multiple social platforms remotely, optimized content via analytics, and grew audience by over 4,000 followers while resolving 95% of customer inquiries within 24 hours.

Social Media Management Analytics Content Creation Customer Support Canva Community Management

Customer Support Specialist

Sutherland Global

Feb 2024 - Sep 2024 (7 months)

Handled high-volume inbound inquiries via phone, chat, and email, resolving technical and account issues to boost customer satisfaction and reduce response times.

Multichannel Support Technical Troubleshooting Zendesk CRM Phone Support Chat Support Email Support Customer Satisfaction

Claims Representative

IBEX Global

Sep 2022 - Nov 2023 (1 year 2 months)

Processed and documented property claims with high accuracy and coordinated scheduling to reduce appointment delays while maintaining strong customer satisfaction.

Claims Processing Customer Service Documentation Scheduling coordination CRM Attention To Detail Client Relations

Health Care Intake Specialist

KALLS Group of Companies LLC

Mar 2019 - Jun 2022 (3 years 3 months)

Conducted initial eligibility screenings and managed high-volume patient data with 99% accuracy, streamlining intake processes to improve retention and efficiency.

Patient Intake Data Entry CRM Process Improvement Remote Work

Education

Degrees, certifications, and relevant coursework

Google AI Essentials Specialization

Certificate, Artificial Intelligence

2026 - 2026

Completed the Google AI Essentials specialization in February 2026 to strengthen foundational AI knowledge applicable to customer support workflows.

Data Entry Processor (certification)

Certificate, Data Entry

2024 - 2024

Obtained a Level 2 Data Entry Processor certification in 2024 to validate data entry skills and accuracy.

Holy Childhood High School

High School Diploma, Secondary Education

2013 - 2018

Activities and societies: CSEC Subjects (8) including English Language, Mathematics, Office Administration, and Information Technology; Hope Youth Summer Programme (Certificate of Participation, July 2022)

Completed High School Diploma with CSEC subjects including English Language, Mathematics, Office Administration, and Information Technology.