Open to opportunities

Athoney Shelton

@athoneyshelton

Message

Highly motivated customer service representative with sales expertise.

Jamaica

Message

What I'm looking for

I am looking for a role in a progressive organization that values customer service and offers opportunities for career growth.

I am a highly motivated customer service representative with over 6 years of experience in sales and customer support. My journey has taken me through various roles, including virtual sales representative and technical support agent, where I honed my skills in face-to-face customer interactions and technical troubleshooting for SaaS and E-commerce companies.

Throughout my career, I have developed excellent customer service and upselling skills, which have allowed me to thrive in fast-paced environments. I am proficient in various CRM tools, including Google Suite, Slack, Zendesk, HelpScout, and Intercom. My ability to work independently and as part of a team has been key to my success in delivering exceptional service and support to clients.

Experience

Work history, roles, and key accomplishments

Virtual Sales Representative

YEETIQ Jamaica

Aug 2022 - Jun 2023 (10 months)

Engaged in virtual sales activities, contributing to revenue generation and customer acquisition. Utilized strong communication skills to present product information and close sales effectively.

Virtual Sales Customer Acquisition Revenue Communication Skills Sales Presentations

Insurance Voice Agent

Sagicor Life Insurance Co

Apr 2021 - Jul 2021 (3 months)

Handled insurance inquiries and sales over the phone, ensuring customer satisfaction and policy adherence. Provided detailed information on insurance products and services to potential clients.

Insurance Sales Customer Service Product Client Communication

Virtual Assistant

TalentPop

Oct 2020 - Mar 2021 (5 months)

Provided virtual administrative and customer support to clients, managing schedules and communications. Assisted with various tasks to ensure smooth operations for remote teams.

Virtual Assistance Administrative Support Customer Support Scheduling Remote Operations

Health Insurance Sales Associate

HGS Jamaica Ltd.

Nov 2019 - Mar 2020 (4 months)

Sold health insurance policies to clients, meeting sales targets and maintaining high customer satisfaction. Educated customers on policy benefits and terms.

Sales Targets Customer Satisfaction Policy Education Client Relations

Bank Teller

Jamaica National Bank

Mar 2017 - Mar 2018 (1 year)

Processed banking transactions accurately and efficiently, assisting customers with deposits, withdrawals, and other services. Maintained a high level of customer service in a fast-paced banking environment.

Customer Service Financial Services Teller Operations

Technical Support Agent

Startek Inc.

Jul 2015 - Nov 2016 (1 year 4 months)

Provided technical support for ASUS products, troubleshooting hardware and software issues for customers. Resolved complex technical problems, ensuring customer satisfaction and product functionality.

Technical Support Troubleshooting Hardware Software Customer Satisfaction ASUS Products

Education

Degrees, certifications, and relevant coursework

Glenmuir High School

High School Diploma, Business Administration

Activities and societies: CAPE EXAMS: 5 SUBJECT PASSES Economics, Management of Business, Accounting, Communications Studies, Caribbean Studies. CSEC EXAMS: 7 SUBJECT PASSES English, Mathematics, Principles of Business, Principles of Accounting, Integrated Science, I.T, Technical Drawing

Completed a High School Diploma with a focus on Business Administration. Achieved 5 passes in CAPE Exams including Economics, Management of Business, and Accounting. Obtained 7 passes in CSEC Exams, covering subjects such as English, Mathematics, and Principles of Business.