Open to opportunities

Maron Zelaya Arrebillaga

@maronzelayaarrebilla

Message

Customer support and client relations specialist coordinating bookings, logistics, and guest satisfaction.

Honduras

Message

What I'm looking for

I’m looking for a role where I can own guest and client support end-to-end—handling inquiries, reservations, and records while coordinating schedules and logistics to keep experiences smooth.

I’ve supported international guests at MSC Cruises, handling inquiries, reservations, and accurate customer records while coordinating schedules and logistics with internal teams and external vendors.

Before that, I managed client information and day-to-day administrative operations at JOB DUCK, and handled guest relations at Seabourn and shore excursions at Balearia Caribbean—plus high-volume customer service at ALLIED GLOBAL, including product information, service cancellations, and daily call handling.

Experience

Work history, roles, and key accomplishments

Current

Guest Support & Administrative Coordination

Current

MSC Cruises

Mar 2025 - Present (1 year 4 months)

Provided professional customer support by responding to guest inquiries and resolving concerns. Managed reservations, updated customer information, and coordinated schedules with internal departments.

Customer Support Reservation Management Scheduling Logistics Coordination

Administrative Support Specialist

Job Duck

May 2024 - Jan 2025 (8 months)

Served as first point of contact for clients, collected and verified client information, and managed emails, documents, and scheduling to support daily operations.

Client Management Data Entry Scheduling Administrative Support

Client Relations Agent

Seabourn

Nov 2021 - May 2024 (2 years 6 months)

Delivered personalized customer support to international clients, resolved inquiries and complaints, and assisted with guest logistics during embarkation and disembarkation.

Customer Support Complaint Resolution Logistics Coordination

Shore Excursions

Balearia Caribbean

Nov 2018 - Jan 2020 (1 year 2 months)

Assisted guests with booking and coordinating shore excursions, provided detailed information about tour options, and maintained accurate records of bookings and payments.

Excursions Booking Customer Service Record keeping

Customer Service Representative

Allied Global

Feb 2017 - Aug 2018 (1 year 6 months)

Handled 90+ calls daily, signed up new customers, retrieved customer data, presented product information, and canceled services. Recognized as Top Performer for highest revenue in a quarter.

Call Handling Customer Service Sales Revenue Generation