At Allied Global, I assisted customers with making, modifying, and canceling hotel reservations by phone, email, and chat. I also helped with confirmations, special requests, and online reservation issues.
At Startek, I processed Walmart customer orders, tracked shipments, and assisted with returns, cancellations, and refunds. I also resolved customer inquiries and supported Comcast accounts.
At ECE Contact Center, I provided inbound customer service in English and Spanish for Ashley Company. At IntouchCX, I handled chats, emails, and inbound calls for Lululemon.
At Regis Remote Office, I handled initial contact with potential clients, documented case details, and screened and scheduled qualified leads for attorneys. I’ve also translated for medical brigades.
