Daniela Aguero

Handled case documentation safely and securely for optimized client confidentiality. Drafted and submitted legal documents to senior staff for review and approval.

Met incoming customers with a professional approach and provided friendly, knowledgeable assistance. Directed clerical tasks, including copying, faxing, and file management.

Tracked employee productivity, performance, and task completion to meet quality standards. Addressed and resolved employee matters during shift management, including work schedules, complaints, queries, and conflicts.

Answered and managed incoming and outgoing calls while recording accurate messages. Performed administrative tasks, document management, and report development for inter-departmental use.

Proactively identified opportunities and built strong relationships with current and prospective customers. Consistently exceeded customer support and service expectations by resolving issues quickly.

Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions, and implementing the best solutions. Assisted customers with sales needs such as inventory and shipping questions.

Followed all necessary protocols to ensure products were delivered safely and securely. Employed expert knowledge of the company's products and policies to address customer queries satisfactorily.